Customer Experience Co-ordinator

Your new company
Join a leading logistics company specialising in rail and road freight transportation, offering exciting career opportunities in a dynamic and fast-paced environment.

Your new role
As a key member of the team, you will:

• Oversee front-of-house functions to optimise business performance.
• Manage tariffs, ensuring accuracy in communication and system entry.
• Proactively resolve disputes, minimising claims by identifying root causes and working with stakeholders.
• Ensure timely and accurate billing to prevent un-billed revenue.
• Take ownership of system management and housekeeping to maintain efficiency.
• Build and maintain strong relationships with customers and internal stakeholders to provide exceptional service.
• Ensure compliance with industry regulations and SOX controls.
• Support the billing team with pre-checked, rated, and signed-off orders for timely invoicing.
• Investigate claims and additional charges, ensuring proper action and resolution.
• Provide periodic reports on business performance and key metrics.
• Train colleagues, share expertise, and contribute to continuous improvement.
• Take responsibility for objectives and maintain best practices in financial control.

Key Details

• Working Hours: 40 hours per week (Monday-Friday, 8 AM - 5 PM).
• Location: Fully office-based, five days per week.

What You'll Need to Succeed

• A proactive and action-oriented mindset with strong administration skills.
• Ability to thrive in a fast-changing and process-driven environment.
• Proven ability to meet strict deadlines with high accuracy.
• Strong customer service skills with a passion for delivering excellence.
• Familiarity with industry systems (FLEC, OMS, Datamart, TOPS) is advantageous.
• Excellent IT skills, including proficiency in MS Word and Excel.
• Self-motivated, enthusiastic, and flexible in approach.
• Effective team player with great interpersonal skills and a problem-solving mindset.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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