Customer Experience Executive

Customer Experience Executive

Salary £25K

South Manchester

Office Based – Full Time

Permanent

Are you passionate about delivering exceptional service and making a real difference in people’s day-to-day experience? We're on the lookout for a proactive and people-focused Customer Experience Executive to join our friendly team in South Manchester.

You’ll play a key part in ensuring smooth operations and delivering a positive experience at every step.

Duties:

• Collecting all relevant information related to statutory claims for Payroll assessment.
• Facilitating access to the Timesheet Portal to ensure efficient invoicing and prompt payments.
• Managing complaints and insurance claims, from initial feedback to escalation at tribunal level.
• Completing reference checks and dealing with HR enquiries.
• Handling HR-related enquiries, including employment status confirmations for HMRC and reference requests.
• Managing the end-of-contract process, ensuring pension and holiday pay are addressed prior to issuing P45s.
• Providing clear guidance on queries related to payments, expenses, and payslips.
• Supporting financial wellbeing by facilitating access to pension schemes and employee benefits portals.

The successful candidate will have/be:

• Proven experience in a customer service role.
• Proficiency in Microsoft Office Suite with knowledge of Excel.
• A strong attention to detail with accuracy in data entry and record keeping.
• A process driven mindset and attitude.
• A great telephone manner and top notch communication skills.
• Ability to work collaboratively in a fast-paced team-oriented environment.

If you're someone who thrives on solving problems, enjoys bringing clarity to complex topics like pensions, pay, and employee benefits, and takes pride in providing top-notch support – we’d love to hear from you!

If you want to work for a company where talent and hard work is appreciated, then apply now for immediate consideration!

This role is being handled by Nicole Howe, Recruitment Consultant, Temporary Business Support for Pearson Whiffin Recruitment.

Not quite the right role but still looking?

Whether you are entry or Executive level, our team of experienced Recruitment specialists can help you with your career. We are Kent’s leading independent consultancy and pride ourselves on delivering an exceptional service to both candidates and clients.

Find us on Facebook PearsonWhiffinRecruitment and Instagram @PearsonWhiffinRecruitment.

By working with us, you will be helping support charities across Kent; we have raised over £50,000 so far!