Customer Experience Executive

Our client is a leading provider of bespoke luxury experiences, hospitality packages, and artwork going from strength to strength.

They are currently looking to expand their team and recruit a Customer Experience Executive. In this client-facing role, you'll take ownership of a portfolio of luxury experiences - liaising with suppliers and customers to manage all bookings and ensure an exceptional experience from start to finish.

This role requires an individual who understands the importance of outstanding customer service and enjoys working in a fast-paced, ever-evolving environment.

£28k - £30k plus excellent benefits. Office based, Mon to Fri.

Key Responsibilities

• Manage a dedicated portfolio of customer experiences, coordinating all elements from booking to post-delivery feedback
• Deliver a high-end, concierge-style service to clients
• Act as a key point of contact for customers, building trust and long-term relationships
• Collaborate with suppliers to confirm logistics and maintain strong working relationships
• Resolve any customer issues efficiently and professionally
• Support the finance team by reviewing and approving supplier invoices
• Contribute to continuous improvement by identifying service upgrade opportunities and obtaining customer feedback
• Maintain relationships with suppliers and build a positive rapport
• Follow internal processes and participate in project-based initiatives

Skills and Experience required

• Proven experience in a customer service, client-facing, or administration role (hospitality, luxury travel, concierge or events experience a plus)
• Highly organised and methodical with the ability to manage multiple priorities simultaneously
• Exceptional communication skills - confident, clear, and professional
• A proactive problem solver who can think on their feet
• Comfortable using CRM systems and quick to adapt to new technology
• Strong working knowledge of Microsoft Office, particularly Excel
• Team player with a can-do attitude
• A commitment to going the extra mile for clients

Please note that we will only contact those candidates that we assess as suitable for the positions we have currently available based on their experience, training, and skills. If we do not have anything suitable, we will not keep your CV for more than 30 days.

As an equal opportunity employer, Bucks and Berks Recruitment is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply.