Customer Experience Executive

Customer Experience Executive
Location: Greenford
Salary: £25,000 - £28,000 + £2,000 Yearly Bonus
Contract Type: Permanent, Full-Time
Working Hours: Monday to Friday, 9:00am - 5:00pm (Hybrid working offered after probation)

Customer-Focused? Join a Supportive Team and Make a Real Impact!

Are you motivated by delivering exceptional customer service? Do you have a strong background in client or sales support? If so, this could be the perfect opportunity for you!

We’re working with a thriving, family-owned manufacturing business in Greenford that’s looking for a Customer Experience Executive to support their team of busy Key Account Managers. In this role, you’ll act as a key liaison between customers and the wider business, taking ownership of key support functions and playing a vital part in maintaining excellent relationships.

The Role: This is a varied position where no two days are the same. You'll be trusted to help manage a portfolio of existing accounts, respond quickly to customer enquiries, and ensure the smooth processing of orders from start to finish.

Key Responsibilities:

• Handling and processing incoming orders and customer enquiries
• Quoting prices and advising on product and stock availability
• Providing estimated delivery dates and resolving logistics issues
• Issuing and managing invoices and order documentation
• Coordinating sample and artwork requests
• Completing and sending order notifications
• Liaising daily with internal departments - sales, warehouse, and despatch
• Supporting Key Account Managers with all related admin

What We’re Looking For:

• Minimum 2 years’ experience in a customer support or sales admin role
• Confident communicator with excellent verbal and written skills
• Experience using CRM systems
• Comfortable working across Google Docs and Google Sheets
• Highly organised and efficient with great attention to detail
• Strong listening skills and a collaborative approach

Why Apply?

• Competitive salary + annual bonus
• 22 days holiday (rising with service)
• Hybrid working (post-probation)
• Free on-site parking
• Friendly and supportive team culture
• Family-run business that genuinely cares about its people

This is a fantastic opportunity to develop your career in a customer-driven role while working within a successful and growing company. If you thrive in a busy, people-focused environment - apply today!

What You Need to Do Now:

If you're interested in this role, please apply and forward an up-to-date copy of your CV. Due to high application volumes, if we haven’t contacted you within 48 hours, please assume your application has been unsuccessful.

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Keywords: Customer Experience Executive, Client Support, Sales Administrator, Customer Service, Order Processing, Account Support, Sales Support Executive, Greenford Jobs, CRM, Google Sheets, Order Admin