Customer Experience Manager

My client, a rapidly expanding financial services company, are looking for a dedicated and meticulous Customer Experience Manager to join their busy Bolton-based team. They are hiring on a full-time, permanent basis, and are located in Horwich, Bolton.

Benefits:

• Salary - £28,000 per annum
• Working Hours – 9am to 5pm, Monday to Friday
• Holidays – 32 days inclusive of bank holidays, as well as your birthday off!
• Free Parking
• Company pension Scheme

The Role:

The successful candidate will be responsible for efficiently managing the customer journey throughout the sales process. They will liaise with all relevant stakeholders, both internal and external, issuing relevant documentation and providing precise updates promptly to ensure as smooth a process as possible.

Day-to-Day of the Role:

• Efficiently manage and coordinate the sales process among clients, suppliers, and funders, demonstrating excellent communication skills, attention to detail, and a sense of urgency
• Conduct credit searches promptly, prepare finance proposals and liaise effectively with funders and sales teams
• Generate, arrange and issue all necessary finance documentation accurately and promptly
• Raise required invoices and ensure timely payments with the sales process
• Accurately processes and record details using CRM system
• Ensure compliance with all regulatory requirements, standards and company policies

Specification:

• Previous experience within a brokerage, financial or insurance company is highly desirable
• Previous experience working within a high-volume administrative role is essential
• A good working knowledge of financial lending processes and a genuine interest in the sector is essential
• An organised and detail-orientated individual
• An effective communicator, both written and verbal

If you meet the above criteria and feel the above role is right for you, please apply today!