Customer Experience Manager

Has responsibility for all customer facing activities and for providing
a consistently high quality experience for new and existing customers
in a small/medium size cluster.

Ensures consistent delivery in line with the brand.
Contributes to the Commercial Pipeline Management.
Drives and builds strong relationships with customers.
Plans and deploys the understanding of customers' businesses and needs
to the Customer Experience Organisation.
Reviews team performance and identifies possible issues in order to
provide a better service.
Drives overall continuous improvement opportunities and Change
management.
Delivers agreed sales targets based on quote follow up and assigned
internal sales customers ensuring a focus on segmentation drivers.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

 

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