Job Description

Job Title: Temporary Allocations & Voids Administrator

Location: Sutton, Greater London (on-site presence required)

Contract Type: Temporary / Contract

Job Purpose:

About the Role

Key Responsibilities

Resident & Site Support

• Act as the main point of contact for residents regarding the key-to-key process
  


• Provide on-site support during move-in days at the new development
  


• Assist residents with queries, ensuring a positive and efficient experience
  

Coordination & Appointments

• Prepare viewing and tenancy sign-up packs
  


• Schedule and coordinate appointments for prospective tenants
  


• Ensure all documentation is accurate and prepared in advance
  

Data & Systems Management

• Maintain and update the voids tracking spreadsheet with nomination and letting dates
  


• Manage workflow tasks and administrative trackers
  


• Upload and maintain accurate records on the NEC housing management system
  

Compliance & Key Management

• Collate compliance certificates and ensure records are complete
  


• Manage key handovers and returns, particularly for temporary accommodation moves
  


• Support general compliance and audit requirements
  

Experience Required

• Previous administrative experience within:
  
  
  
  • Social housing
    
  
  
  • Local authority
    
  
  
  • Lettings or voids management
    
  
  


• Experience supporting high-volume, fast-paced operations
  


• Proven ability to manage multiple tasks effectively
  

Qualifications

• No specific formal qualifications required
  


• Relevant housing or business administration qualification is beneficial
  

Skills & Competencies

• Excellent organisational and time-management skills
  


• Strong attention to detail and accuracy
  


• Clear and professional communication skills
  


• Ability to work both independently and as part of a team
  


• Comfortable working in a fast-paced, evolving environment
  

Systems Knowledge

• Familiarity with housing management systems is required
  


• Experience using NEC systems is highly desirable
  

Additional Information

• This is a 2-month temporary contract
  


• Pay is provided on a bi-weekly basis
  


• Opportunity to be part of a significant local housing development project
  


• Immediate or short-notice availability is highly desirable