Customer Experience Team Member

? Customer Experience Team Assistant / Front of House Member ?

?? Location: Leeds (7 minutes from Leeds Station)
?? Salary: 27.5K- 29K per annum
?? Job Type: Full-time, Permanent

The Location and Company

This company are a global leader in real estate services, supporting occupiers, developers, and investors worldwide. Our services span property management, sales & leasing, valuations, consulting, and more. With over 900 specialists in the UK, we bring expertise across all property sectors-from office and retail to industrial and specialist spaces.

Our Beyond: Front of House service transforms traditional reception roles into something much more focused on delivering exceptional customer experiences and building vibrant communities.

The Role

We're searching for a Customer Experience Team Assistant / Front of House Member with personality, passion, and energy to be the face of our Leeds site. This role is perfect for someone who loves meeting people, has a keen eye for detail, and thrives on keeping things running smoothly.

You won't just greet visitors-you'll be a key part of creating an outstanding experience and bringing fresh ideas to the table. If you're someone who takes pride in making every interaction count and loves thinking outside the box, we want to hear from you.

Key Responsibilities

• Give everyone who walks through the door a warm, memorable welcome.
• Keep front-of-house areas immaculate, organised, and running like clockwork.
• Spot opportunities to improve the customer experience-and make them happen.
• Get involved in events, social media updates, and creative community initiatives.
• Build great relationships with local businesses and stakeholders.
• Handle enquiries and complaints with care, professionalism, and quick problem-solving.
• Manage visitor processes and access controls smoothly and securely.
• Offer concierge-style services like restaurant bookings, transport arrangements, and more.
• Report any maintenance issues and help keep the building in top shape.
• Follow health & safety and company procedures at all times.

What We're Looking For

• Experience: Previous experience in hospitality, concierge, retail, or customer service is ideal.
• Personality: Friendly, approachable, full of ideas, and ready to take ownership of your role.
• Skills: Great communicator, highly organised, and detail-focused.
• Tech: Confident with MS Outlook, Word, Excel, and PowerPoint.
• Mindset: Proactive, adaptable, creative, and a true team player.
• Bonus: Experience in social media, events, or community engagement is a plus.

Why Join Us?

• Work in a vibrant, modern space where no two days are the same.
• Be part of a forward-thinking team that values your ideas and input.
• Build lasting relationships and make a real impact on customer experience.
• Grow your skills and develop your career with plenty of opportunities to learn.
• Enjoy a dynamic, people-focused role where your personality really matters.

If you are interested, please email your CV to ??

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.