Customer Finance Assistant

Job Title: Customer Finance Assistant
Salary: £26,556 - £28,764 per annum
Grade: B
Contract Type: Permanent 
Working Hours: 37 hours per week

About the Department

The Customer Finance Department is an extremely busy area with high levels of demand. We deal with all financial aspects of care delivered to the community, from Homecare, Day-care and Direct Payments to Residential care. The team raises invoices in the region of £13 million per annum in client contributions and feeds into & liaises with all areas of Adult Social Care.

About the Role

The Customer Finance Assistant will be the first point of contact for all client invoice queries. They will be responsible for investigating and resolving these queries with the relevant providers and social care colleagues. They will also be expected to set up and deal with direct debits, raise statement of accounts and liaise with customers regarding refunds that are due. The assistant will also be involved in the day-to-day aspects of the team and deal with additional tasks if required.

What We Are Looking For

We are looking for candidates who have the ability to communicate effectively with a wide range of people including members of the public, over the phone & face to face and also high moral & professional standards. They must be able to work in a busy environment and manage workload effectively.

DBS Check: Not required

Benefits of Working with Us 

At Thurrock Council, we value our employees and offer a comprehensive benefits package, including: 

• Generous annual leave entitlement 


• Local Government Pension Scheme 


• Flexible and hybrid working opportunities (where applicable) 


• Ongoing training and professional development 


• Employee assistance programme and wellbeing support 


• Staff discounts and local offers 


• A supportive and inclusive working environment 

Important Dates 

Closing Date (Redeployment Only): 9th July 2026

Closing Date (Internal & External): 9th August 2026

Interview Date: To Be Confirmed

Additional Information 

If you have any questions about the role or interview process, please contact: 

Leigh Harman Customer Finance Deputy Manager

01375 652680 | [email protected]  

To view the Job Profile and Person Specification, please follow the link below: 

Download Job Profile (PDF Document)