Customer Financial Support Advisor

We are currently seeking a dedicated Customer Financial Support Advisor to provide excellent customer service in the financial services sector. The ideal candidate will seamlessly handle customer queries and provide support in a professional and efficient manner.

Client Details

A leading independent lender provides tailored vehicle finance solutions across the UK, working closely with dealerships and brokers. With a strong focus on customer service, compliance, and responsible lending, they help customers secure affordable car finance, even in complex financial situations. Known for their ethical approach, they prioritize professionalism, innovation, and customer-centric service.

Description

• Handle customer queries with professionalism and efficiency.
• Provide financial advice to customers based on their specific needs and circumstances.
• Maintain a thorough understanding of our financial products and services.
• Develop and sustain strong customer relationships.
• Ensure compliance with industry regulations and company policies.
• Collaborate effectively with the broader customer service team.
• Contribute to the continuous improvement of customer service processes and practices.
• Manage customer data and records with utmost confidentiality and accuracy.

Profile

A successful Customer Financial Support Advisor should have:

• Strong communication and negotiation skills - Confident and empathetic when speaking with customers, ensuring positive outcomes.
• Problem-solving and resilience - Remains calm under pressure and handles difficult conversations professionally.
• Attention to detail - Maintains accurate records and ensures compliance with industry regulations
• Target-driven and motivated - Works effectively towards recovery goals while staying persistent and positive.
• Relevant experience and adaptability - Background in customer service, finance, or debt recovery, with the ability to adjust to different customer needs.

Job Offer

• A competitive salary, ranging from £25,000-30,000.
• Comprehensive training and development opportunities.
• A supportive, team-oriented work culture.
• Generous holiday entitlement.