Customer Fulfilment Manager

Customer Fulfilment Manager

Location: Stafford, UK
Salary: £40,000 – £50,000 + profit share bonus scheme, free lunch, car/allowance following probation and more

We are recruiting for a hands-on Customer Fulfilment Manager to join a fast-growing environmental solutions company. This newly created role will have full responsibility for all customer delivery operations, managing a small team (including a Project Engineer) to ensure every order/project is delivered on time, within budget, and in full compliance with contractual requirements.

The ideal candidate will come from a hire industry background, possess a technical mindset, and be accustomed to working hands-on while managing a small team in a fast-paced operational environment. You will be comfortable engaging directly with customers, suppliers, and colleagues at all levels to ensure high-quality delivery and commercial performance.

The role is both customer-focused and commercially driven, combining daily operational involvement with process optimisation and cost management.

Key Responsibilities:

• Lead, mentor, and manage a small fulfilment team
• Oversee the full delivery cycle from order handover to customer sign-off
• Coordinate resources, deliveries, and site attendances
• Maintain strong customer relationships and proactive communication
• Ensure delivery meets scope, quality, safety, budget, and timeline requirements
• Monitor KPIs, track fulfilled revenue, and report on performance
• Manage variations, recover costs, and mitigate risks early
• Resolve customer issues quickly and implement preventative measures
• Liaise with sales, engineering, technical, and finance teams to align priorities
• Drive continuous improvement in delivery processes and customer experience
• Maintain accurate project documentation and records

• Previous experience working within a Customer Centric environment
• Ideally experience of managing a small team
• Experience of working within equipment hire would be advantageous
• Happy to be hands on and support the team
• Positive can do attitude
• Being technically minded person would be advantageous

• Salary: £40,000 – £50,000 per annum
• Profit Share Bonus Scheme (Growth By Sharing)
• Free daily lunches and refreshments
• Holiday purchase scheme
• Company vehicle or allowance
• Personal Prosperity Plan support
• Bupa confidential mental health and wellbeing services
• Annual flu vaccinations and occupational health assessments
• World-class training via UBT and LinkedIn Learning
• Modern, fully refurbished workplace

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