Customer Fulfilment Officer German Speaking

The role of the Customer Fulfilment Officer (German Speaking) in Camberley involves managing customer orders efficiently and ensuring exceptional service within the FMCG industry. This position requires fluency in German and a proactive approach to handling customer needs and logistics.

Client Details

Customer Fulfilment Officer (German Speaking), Camberley: The company is part of a large organisation within the FMCG industry, known for its robust operational processes and commitment to excellence in customer service. It provides a collaborative work environment and focuses on delivering quality products and services to its clients.

Description

Customer Fulfilment Officer (German Speaking), Camberley

• Speak and write in fluent German and English
• Manage and process customer orders accurately from receipt to delivery.
• Communicate effectively with German-speaking clients to address inquiries and concerns.
• Collaborate with supply chain and logistics teams to ensure timely product delivery.
• Monitor inventory levels and liaise with internal teams to address stock shortages.
• Resolve customer complaints promptly and professionally, maintaining high service standards.
• Prepare and maintain records of customer interactions and transactions.
• Support the team in implementing process improvements for better customer satisfaction.
• Ensure compliance with company policies and industry regulations.

Profile

Customer Fulfilment Officer (German Speaking), Camberley

A successful Customer Fulfilment Officer (German Speaking) should have:

• Fluency in both written and spoken German and English.
• Experience in a customer service or order management role within the FMCG industry.
• Strong organisational skills and attention to detail.
• Proficiency in using customer relationship management (CRM) software or similar tools.
• A proactive mindset and the ability to solve problems effectively.
• Excellent communication and interpersonal abilities.

This role is 4 days a week in the office.

Job Offer

• A competitive salary range of £27000 to £32000 per annum.
• A permanent position with long-term career prospects.
• Opportunities to work within a large and well-established FMCG organisation.
• Work in a collaborative and supportive team environment in Camberley.