Customer Handover Assistant

thl UK & Ireland Ltd are the largest self-drive motorhome hire company in the UK with a reputation for delivering top quality vehicles for hire and sale.

We are seeking a dedicated and enthusiastic Front of House Assistant to join our team. This role is pivotal in ensuring a welcoming and efficient environment for our guests. The ideal candidate will possess excellent interpersonal skills and a passion for customer service, contributing to an exceptional experience for all visitors.

The Role

• Contact guests by phone/email to build rapport, notify them of any outstanding requirements and schedule vehicle collection times.


• Carry out licence and passport checks. Where necessary, liaise with the Insurance company to ensure guests are qualified to drive.


• Conduct final checks on vehicles to ensure they are ready for hire.


• Meet & Greet guests. Build rapport to confidently advise on and sell Liability Reduction options, as well as our shop items. Process payments and Rental Agreements.


• Demonstrate the Motorhome functions and be on hand to answer any questions our guests might have.


• Inspect the vehicle on return from hire, be prepared to deal with accident and damage scenarios.


• Resolve customer issues directly with limited requirement for escalation.


• Collect client feedback.


• General reception duties.

Ideal Candidate

• Possess excellent customer service skills.


• Be friendly and engaging.


• Be confident in conflict resolution.


• Have good knowledge of I.T & Microsoft packages.


• Be resilient and flexible in a fast paced and demanding environment.


• Have a good eye for detail.


• Full UK driver’s license with 2 years driving experience.


• Foreign language skills would be a bonus.

This position offers an exciting opportunity for individuals looking to develop their career in hospitality while providing outstanding service to our guests.

Job Types: Full-time, Fixed term contract

Pay: £25,500.00 per year

Additional pay:

• Bonus scheme

Benefits:

• Company events


• Company pension


• Employee discount


• Free flu jabs


• Free parking


• Health & wellbeing programme


• Referral programme


• Sick pay

Schedule:

• 8 hour shift


• Day shift

Application question(s):

• Are you aged 21 years or above (for driving insurance purpose)?

Licence/Certification:

• Driving Licence (required)

Work Location: In person