Customer Helpdesk Administrator

The following will be responsible for managing and coordinating services for clients, ensuring their needs are met efficiently and effectively. They act as a liaison between clients, service providers, and organisations, handling scheduling, communication, and administrative tasks. Key responsibilities include assessing client needs, developing service plans, maintaining records, and ensuring compliance with company policies and regulations

Client Details

The client we are working with are a reputable facilities management service firm who represents & have a large portfolio of both public & privatised clients across the NW, but more specifically, Manchester. The role will take present oversight over local property clients in order to streamline services & maintain the utmost standards.

Description

Key responsibilities will consist of:

• Assess client needs and develop appropriate service plans.
• Schedule and coordinate services between clients and providers.
• Act as the primary point of contact for clients, engineers, and service providers.
• Maintain accurate records, documentation, and reports.
• Ensure compliance with company policies, industry regulations, and legal requirements.
• Monitor service delivery to ensure quality and client satisfaction.
• Address client concerns, troubleshoot issues, and provide solutions.
• Collaborate with internal teams and external partners for seamless service delivery.
• Manage administrative tasks such as billing, reporting, and data entry.
• Provide support and resources to clients to enhance their well-being and independence.

Profile

The successful candidate will possess:

• Experience in facilities management coordination.
• Experience within client-facing or account management duties.
• Strong verbal and written communication for client interaction and documentation.
• Active listening to understand client needs and concerns.
• Ability to assess client needs and find appropriate solutions.
• Conflict resolution skills to handle client concerns and provider issues.
• Basic knowledge of data entry, reporting, and documentation.
• Familiarity with relevant policies, regulations, and industry standards.

Job Offer

• Hybrid working
• Starting salary of £26k + company wide bonus
• Incentive earnings
• Internal progression with inhouse opportunities
• Flexible working hours & shift patterns upon discretion