Customer Helper - Canterbury Bus Station

Salary

An exciting opportunity has arisen to be the face of the company at Canterbury Bus Station, and it could be you!

Are you passionate about helping people; are you kind and empathetic and can you positively enhance the company profile and reputation, and do you have initiative; can you ‘do the right thing’ for our customers and our people and do you have energy and motivation to give your best every day?

We’re looking for someone to work closely with colleagues in the local supervisory team, and our central Service Delivery Support team, to provide the best service to users in our busy bus station.

From providing directions and travel advice to sharing updates during service disruptions, you’ll be a vital point of contact for customers in the Bus Station.

You’ll also:

• Be a visible and approachable ambassador for bus travel across the town
• Help customers understand their travel options and plan onward journeys
• Support the use of the Stagecoach App, offering guidance and training to customers
• Assist with lost property queries
• Gather feedback and insights to help improve services and remove travel barriers
• Respond to incidents to offer on-the-ground support to both customers and colleagues
• Support revenue protection and assist in addressing anti-social behaviour reports
• Attend events and initiatives to promote sustainable travel and boost ridership

What you’ll bring

We’re looking for someone who thrives on interaction and who understands the importance of great customer service. You’ll also bring:

• Experience in a customer-facing role
• Excellent verbal and written communication skills
• Confidence in working independently and taking initiative
• Familiarity with the local bus network and geography
• Willingness to spend time outdoors as this is a primarily outside role

You will receive training and support to equip you with the knowledge and skills you need fulfil the role, all we ask from you is that you’re enthusiastic, positive, proactive and that your heart is in the right place! You must have excellent communication skills, be a people person and be able to adapt to changing situations.

This is primarily an outdoor position and will work in all conditions and temperatures. Full uniform and PPE provided – First Aid training will be provided and is mandatory.

£24,761 per annum based on a 39 hour working week. 5 days a week Mon-Sat.

Why join us?

At Stagecoach, we believe in supporting our people and our communities. Here's what you'll enjoy:

• Defined Contribution pension scheme with employer contributions
• Death in Service cover
• 20 days holiday plus bank holidays
• Free Stagecoach travel pass for you and a companion
• Access to Hapi platform – with retail and leisure discounts
• Access to our Employee Assistance Programme

Ready to help us raise the bar?

Apply today and be part of something brilliant.

Stagecoach is proudly an inclusive employer, striving for a culture where everyone can be themselves and where all the differences people bring are truly appreciated. We welcome applications from all, irrespective of gender, ethnicity, race, religion, beliefs, disability, neurodiversity, sexual orientation or age. We also live by our five values across Stagecoach: We plan for the future, We do the right thing, We are stronger together, We are down to earth, and We support communities.

Stagecoach is proudly an inclusive employer, striving for a culture where everyone can be themselves and where all the differences people bring are truly appreciated. We welcome applications from all, irrespective of gender, ethnicity, race, religion, beliefs, disability, neurodiversity, sexual orientation, or age.

Location: