Customer Implementation Manager

The Role You'll Play

You’ll be the go-to expert guiding new Mindbody customers through a seamless onboarding experience. As a Customer Implementation Manager, you’ll take the lead from day one, translating client goals into scalable system setups, offering hands-on training, and helping businesses get the most out of their software investment. Whether configuring workflows or recommending features, you’ll be a trusted partner during a critical moment in their journey.

• Lead onboarding and implementation projects that set customers up for long-term success with Mindbody


• Collaborate with clients to understand their business model, configure systems, and design workflows tailored to their goals


• Deliver 1:1 and small-group Zoom trainings to ensure users are confident navigating the platform


• Act as a project manager from kickoff to launch, managing timelines, coordinating data conversions, and ensuring smooth transitions


• Recommend best practices, tools, and premium services that unlock deeper value and drive adoption


• Provide responsive technical support during onboarding, answering platform questions and helping troubleshoot issues


• Track time accurately in PSA systems and keep stakeholders informed with clear communication


• Support additional one-time projects and engagements that help clients evolve how they use Mindbody

Experience You Bring

• 3+ years in customer service or technical support roles, with a passion for delivering exceptional experiences


• Prior experience in a Mindbody technical role is a strong plus


• Strong communication and interpersonal skills, with the ability to engage tactfully and professionally across all levels of an organization


• Proactive problem-solver who takes ownership of escalations and drives resolution


• Skilled in time management, project coordination, and meeting tight deadlines


• Confident leading software training sessions and guiding change management discussions


• Comfortable navigating web and mobile platforms, Microsoft tools, and other common software


• Adept at translating customer needs into action and turning onboarding into a moment of transformation


• RTW in the UK