Customer Insight Analyst

We're working closely with a growing organisation in Kent to support with the recruitment for a thoughtful, analytical individual to join their customer and operations team as a Customer Insight Analyst. This role offers a great opportunity to make a tangible impact using data to improve how we work and enhance the experience we deliver to our customers.
As part of the team, you'll focus on turning data into actionable insights that help shape decision-making, optimise operations, and drive meaningful improvements across the business.

???????Key Responsibilities for the Customer Insight Analyst:

• Creating reports and dashboards to track key performance and customer-related metrics
• Analysing operational and customer data to identify trends, patterns, and opportunities
• Reviewing customer feedback to highlight recurring issues and suggest improvements
• Working alongside operations to spot inefficiencies and recommend smarter ways of working
• Presenting clear, data-led insights and recommendations to help inform change

Key Skills for the Customer Insight Analyst

• Has strong analytical skills and attention to detail

• Is passionate about improving customer journeys and operational efficiency
• Can translate complex data into clear, compelling insights
• Is proactive, collaborative, and confident working across teams
• Has a curious mindset and enjoys problem-solving
• Is comfortable using data tools and presenting findings to a range of stakeholders

If you enjoy working with data, thrive on improving processes, and want to be part of a collaborative and forward-thinking team-we'd love to hear from you.