Customer Insight Manager

Job Description

Customer Insight Manager
Solihull, 2 days a week on-site
Up to £55,000 plus good benefits!

The Company:
Joining the 2nd largest banking group in Europe, going through a big transformation of driving data through internal teams. They are looking to bring in a Customer Insight Manager to drive this and focus on the analytics.
Reporting into the Head of Customer Insight and Analytics.

The Role:
As a Customer Insight Manager, you will be responsible for:
- Looking at the 'what' and 'why' of customer analytics
- Working on predictive and prescriptive analytics
- Managing a small team of analysts so managerial experience is desired
- Using SQL/Python for hands-on analytics with customer data
- Tracking and analysing customer journeys

Skills/Requirement:
- Experience in the Banking industry
- Management/ mentoring experience
- SQL experience
- Tableau experience is desired but open to other visualisation tools

Interview Process:
1 Stage - 30 minute Chat with hiring manager
2 Stage - 1.5 hour On-site Case Study and Competency questions