Customer Insights Analyst

Exciting opportunity to work with a Big4 Tech Company as a Consumer Insights Analyst, based in London, UK!

Contract Duration: 8 months
Location: London, UK (3 days in the office, 2 days from home)

Key job responsibilities
• Partner with Research Managers and Operations managers across global panels to support translations tasks and processes
• Evaluates and analyzes research scope, define project needs
• Designs research approach and strategy, define milestones, timelines, and KPI
• Documents end-to-end workflow, RACI, SOP, and SLA as required
• Dives deep and analyzes data from various sources and iterate the mechanisms as needed
• Identifies opportunities to make the workflow more efficient and recommends strategy for streamlining
• Independently or under manager’s supervision make high judgement calls on ambiguous issues
• Dive Deep: develop a deep understanding of our partners research needs and create impactful testing strategies
• Customer Obsession - Drive excellence in customer engagement and retention policies
About the team:

Basic qualifications:
• 1-2 years of professional experience (marketing, consumer insights, or project management)
• Experience in deploying, programming and/or writing surveys
• Experience using Microsoft Excel to manipulate and analyze data
• Bachelor’s degree or equivalent experience.

Preferred qualifications:
• 2+ years of professional experience in the market research field
• Experience translating complex data sets into clear and compelling written narratives
• Strong presentation skills specifically speaking about research methodologies and findings
• Understanding of basic statistics
• Demonstrated ability to collaborate effectively across internal teams
• Proficiency in MS Excel, Word, SPSS, Tableau