Customer Insights Manager

Job Description

CUSTOMER INSIGHT MANAGER
EAST BIRMINGHAM (hybrid)
UP TO £55,000 + benefits
Bring your SQL and customer insight skills to support this leading financial services company! Being able to work across the business and use data and insights to make changes across the business, this is a great opportunity.

THE COMPANY:
This is a leading provider of personal finance and advice across financial services, to be able to best advise their customers and ensure that their clients are well supported, too. They truly value data and understanding their customers to the best of their ability.
Currently partnered with some of the largest retailers around the globe, this company’s analytics team works to ensure that clients have the right data to inform their decisions and processes. Your role fits in to support

THE ROLE:
You can expect to be involved in:
mixture of analytics projects and data storytelling to share key insights and actionable recommendations
stakeholders across the business from around the globe, communicating in a way that works for all
hands on with SQL, SAS and Python for conducting analytics work, understanding customer behaviour, lifetime value, retention, etc.
and deployment of segmentation models to fully understand the customer base, propensity models to predict future customer behaviour, and customer frequency modelling
different business problems and how data can help the business

YOUR SKILLS AND EXPERIENCE:
experience in a customer insight analytics role, working across similar projects as listed above
technical skills in SQL, SAS, and/or Python, as well as a data visualisation tool ideally
communications for stakeholder engagement and client management, particularly for sharing insights and technical terms to a non-technical audience
to be involved and an active contributor to technical work, as well as the drive to own projects and lead from the front

BENEFITS:
salary up to £55,000
package including pension, bonus etc.
to be an influential figure within the business, working with various global stakeholders
open and transparent working environment, in a company that’s data-driven and values your input
working – 2 days a week in the East

Birmingham/Solihull

office, 3 days flexible WFH

HOW TO APPLY:
Please register your interest for this role by sharing your CV with Alanah Chambers through the ‘Apply’ button on this page.

Please note:
company is unable to provide sponsorship for this role.
to volume of applicants, only successful applicants will be contacted for next steps. If you don’t hear back within 7 days, please take this as you being unsuccessful for the role.