Customer Insights Manager - Financial Services

The Customer Insights Manager will play a vital role in driving customer-centric strategies by analysing and interpreting data to uncover actionable insights. This position requires expertise in the financial services industry, with a focus on digital channels.

Client Details

This opportunity is with a well-established, medium-sized organisation within the financial services industry. The company is known for delivering innovative solutions and maintaining a strong focus on customer satisfaction.

Description

• Analyse customer data to identify trends, behaviours, and insights that inform business decisions.
• Develop and maintain dashboards and reports to communicate customer insights effectively.
• Collaborate with the Digital team to optimise customer journeys and improve user experiences.
• Provide actionable recommendations to enhance customer engagement and retention strategies.
• Support marketing and product development teams with data-driven insights.
• Monitor industry trends and competitor activities to identify opportunities.
• Ensure data accuracy and integrity across all reporting and analysis activities.
• Present findings and insights to senior stakeholders in a clear and impactful manner.

Profile

A successful Customer Insights Manager should have:

• Strong analytical skills and experience with data visualisation tools.
• Proven track record in customer insights, preferably within the financial services industry.
• A solid understanding of digital customer journeys and behaviours.
• Experience in collaborating across departments and presenting to stakeholders.
• Knowledge of customer segmentation and predictive modelling techniques.
• A proactive approach to identifying and solving business challenges.

Job Offer

• Great long term career opportunity to join a leading FS business.
• Permanent position offering stability and growth opportunities.
• Benefits package to be confirmed upon application.
• Chance to make a significant impact within a medium-sized organisation in the financial services sector.
• Collaborative work environment with a focus on innovation and customer satisfaction.

If you are ready to advance your career as a Customer Insights Manager, please apply today to join a respected leader in the financial services industry.