Customer Journey Manager - FinTech

Join Us as a Customer Journey Manager – £40-50k

Are you ready to make a direct impact on how customers experience a business? Do you have a passion for customer experience and want to work in an exciting, transforming company? If so, we want YOU to join our team!

The business you're about to join is a leading financial services specialist with a strong legacy. Operating in the UK and Asia, the company caters to SME and SOHO markets—filling a vital gap for businesses often overlooked by mainstream lenders. With recent changes in leadership and a revamp of their marketing strategy, a new opportunity has arisen for a Customer Journey Manager to join their senior marketing team.

Reporting directly to the newly appointed CMO, you’ll be an individual contributor, responsible for shaping and executing strategies that ensure the customer journey is at the heart of everything the company does. You’ll collaborate with cross-functional teams, aligning marketing, sales, and service processes to create an exceptional customer experience.

In this role, you will:

• Champion the voice of the customer and ensure their needs are prioritized across all functions.

• Map out end-to-end customer journeys, identifying opportunities for optimization and driving customer engagement.

• Design and implement contact strategies that drive customer satisfaction (CSAT) and Net Promoter Scores (NPS).

• Run and enhance the Voice of the Customer (VoC) program, translating customer feedback into actionable insights.

• Build customer personas that will guide marketing and service teams in delivering personalized, impactful experiences.

• Align sales and service teams to ensure seamless execution of customer-centric strategies.

This is your opportunity to play a key role in shaping the customer journey for a company at a pivotal stage in its evolution.

Are you ready to take the next step in your career and drive meaningful change? If you have a background in Customer Experience or Business Analysis, with expertise in customer journey mapping, contact strategy, and process optimization, we want to hear from you! Apply today and help transform how customers experience this dynamic business.

How to Apply:

Simply share your LinkedIn profile or email me your CV (it doesn’t need to be up-to-date, we’ll work on that together). If you have any questions or would like to chat about the role, reach out to me:

Max Tullis-Turner

Practice Lead, Digital

Blue Pelican