Customer Leakage Technician

Customer Leakage Technician in Devon | South West Water Search Search These jobs were popular with other job seekers Alarm Technician South West Water Exeter (EX2), EX2 7HY £28,956 1 week ago Shelve Installers Dawlish Interaction Construction Dawlish, Devon £21 per hour 3 days ago 3.5 Tonne Driver The Sofa Delivery Company Willand, Cullompton (EX15), EX15 3FA £27,001 4 days ago Blinds and Curtains Installer Hillarys Blinds Mount Dinham, Exeter (EX1), EX1 1GN £50,000+ earnings p/a 1 week ago Sales Advisor Bloor Homes - Sales & Marketing Cockwood, Exeter (EX6), EX7 0LT Competitive 1 week ago Service Advisor (Engineering) Ernest Gordon Recruitment Exeter (EX1) £25500 - £26000 per annum + + 24 days holiday + Flexitime + benefits 3 weeks ago Milk Tanker Driver Gregory Distribution North Tawton, Devon, EX20 2EB £15.87 - £18.12 per hour + Plus excellent benefits. 1 week ago Van Driver Gap Personnel - Exeter Cat & Fiddle Park, Exeter (EX5), EX5 £12.71 - 12.71 per hour 3 days ago Industrial Door Engineer Highgrove Recruitment Group Limited Devon From £35,000 to £45,000 per annum 5 days ago Supervisor Ernest Jones Exeter (EX4), EX4 3ED Competitive salary plus bonuses, benefits & staff discount 1 week ago Alarm Technician South West Water Exeter (EX2), EX2 7HY £28,956 1 week ago Shelve Installers Dawlish Interaction Construction Dawlish, Devon £21 per hour 3 days ago 3.5 Tonne Driver The Sofa Delivery Company Willand, Cullompton (EX15), EX15 3FA £27,001 4 days ago Blinds and Curtains Installer Hillarys Blinds Mount Dinham, Exeter (EX1), EX1 1GN £50,000+ earnings p/a 1 week ago Sales Advisor Bloor Homes - Sales & Marketing Cockwood, Exeter (EX6), EX7 0LT Competitive 1 week ago Service Advisor (Engineering) Ernest Gordon Recruitment Exeter (EX1) £25500 - £26000 per annum + + 24 days holiday + Flexitime + benefits 3 weeks ago Milk Tanker Driver Gregory Distribution North Tawton, Devon, EX20 2EB £15.87 - £18.12 per hour + Plus excellent benefits. 1 week ago Van Driver Gap Personnel - Exeter Cat & Fiddle Park, Exeter (EX5), EX5 £12.71 - 12.71 per hour 3 days ago Industrial Door Engineer Highgrove Recruitment Group Limited Devon From £35,000 to £45,000 per annum 5 days ago Supervisor Ernest Jones Exeter (EX4), EX4 3ED Competitive salary plus bonuses, benefits & staff discount 1 week ago Customer Leakage Technician South West Water View Profile Devon Permanent Published: 6 days ago £28,030 - £35,341 Customer Leakage Technician South West Water Powered by Water, Driven by Purpose South West Water keeps the South West flowing with safe, reliable drinking water and wastewater services across some of the UK's most stunning landscapes. We're proud to be part of Pennon Group, a leader in the UK water sector, working towards a greener future. Our goals? As well as lowering our carbon footprint, we're working with partners to plant 300,000 trees, restore peatlands and supporting farmers and landowners to improve water quality and wildlife. Whether you're starting out or seeking a new challenge, our scale and ambition create opportunities for you to shape your own career. Ready to make a splash? Join our team today. We're recruiting for a Customer Leakage Technician to join our team working in Devon, this is a regional role covering Exeter, Plymouth and Totnes areas. Joining us on a full-time, permanent basis , you will receive a competitive salary, ranging from £29,291 - £36,932 per annum, with the opportunity to earn more through our company progression scheme. In addition to this, you will also receive a salary uplift allowance for taking part in the standby rota. As a Customer Leakage Technician, you'll be the friendly, knowledgeable face supporting customers who are experiencing leaks on their private pipework. Working directly with customers, colleagues and partner organisations, you'll help ensure leaks are resolved quickly, fairly and efficiently, while delivering an excellent customer experience at all times. You'll also play a key role in promoting water efficiency and supporting demand reduction, helping customers understand how they can use water more responsibly. What you'll be doing: Acting as the main point of contact for customers with leakage on private pipework, providing clear advice and practical support Working closely with Customer Services and the wider Leakage and Drinking Water Services teams to deliver leakage reduction targets and KPIs Surveying and promoting intervention repairs, capturing accurate information and managing customer communication Monitoring progress of customer leakage cases using reporting tools and ensuring data is recorded accurately Liaising with third parties such as councils, housing associations and repair contractors Supporting the enforcement process under Section 75 of the Water Industry Act 1991 , where required Carrying out investigations and reports to support customer complaints and service responses Promoting water efficiency and demand management in day-to-day customer interactions Providing cover and support within the Customer Leakage team, including participation in a standby rota What we are looking for: Essential: Experience in customer service and/or complaint resolution Ability to work both independently and as part of a team Strong communication skills with the ability to engage confidently with customers and stakeholders Good technical understanding or aptitude, with the ability to translate complex issues into clear actions Resilience and flexibility in a busy operational environment Basic IT skills and general health & safety awareness Full UK driving licence Flexibility to work varied hours, including standby duties Desirable: NVQ Level 2 in Leakage Detection, City & Guilds, or ONC in a relevant subject Experience in leakage control or water distribution networks Knowledge of water efficiency or demand reduction initiatives Technical understanding of network hydraulics and household plumbing systems What's in it for you: This is a great opportunity to join a purpose-led organisation where your work has a direct impact on customers, communities and the environment. You'll be supported to develop your skills, work with knowledgeable teams, and contribute to meaningful improvements in water efficiency and customer service. Competitive salary, with the opportunity to earn more through standby and overtime. Generous holiday allowance, plus Bank Holidays and the opportunity to buy and sell annual leave. Competitive contributory pension scheme. Access to thousands of discounts through our perks platform. Wellbeing support and employee assistance programme. Cycle to Work scheme. Closing Date: 4th April 2026 We may close this vacancy early if we receive a high volume of applications. We encourage you to apply as soon as possible. Please note that the successful candidate will be subject to a mandatory DBS check as part of the onboarding process. Be yourself, we like it that way. Together, we will build a culture of belonging, where inclusion is instinctive. Diversity is our strength and a reflection of our communities. We care, we value everyone, we celebrate uniqueness. Our core values, which are essential to our success, are: Be Rock Solid - Build trust and be trusted. Be the one we all look to and can depend on. Be You - We want you to bring your best everyday. Be yourself and make your mark in your individual way. Be the Future - Embrace change. Drive Progress. Own the challenge. In Short Industry Energy, Environmental & Agriculture Founded 1989 Location Exeter Company size 1000 - 4999 What we do At South West Water, we’re responsible for
providing reliable, efficient and high-quality drinking water and wastewater
services to the beautiful South West area in a sustainable way. For us, success
is in the smiles of over 1.7 million customers. And it’s all down to our
people. Working here means immersing yourself in the knowledge and fresh
thinking that flows into every corner of our business. Our scale, scope and
ambition gives everyone the chance to make their own career path, in a way that
builds a better future for the South West. And you can count on our support to
get there. Ready to dive into a career where you can make a difference? #JustAddWater South West Water is part of the Pennon group – a FTSE 250 listed company
and one of the leading businesses in the UK water sector. The Pennon Group provides clean water and wastewater services across the
Great South West, serving a population of c.3.5 million across nine counties
and c.380,000 business customers across the UK. Our mission, purpose and values Our mission is to support the lives of people and the places they love
for generations to come by bringing water to life. And our purpose isn’t just
what we believe in, it’s what we do every day. Continuing to ensure we’re doing
the right thing for our customers and stakeholders, delivering fresh clean
drinking water, protecting the environment and continuing to innovate will help
us look after the South West now and into the future. We know that it’s not only what we do, but how we do it that’s really
important for our customers, colleagues, communities and the environment.
That’s why we’re focused on living our values, every day. Our commitment to Net Zero We have ambitious plans to transform how we produce and use energy. Our
mission? To bust our operational carbon emissions and hit Net Zero by 2030. For
us, that means cutting up to 100,000 tonnes in carbon emissions. From increasing our energy efficiency programme to decarbonising our
fleet, purchasing 100% renewable electricity to planting 250,000 trees by 2025,
we’re focused on how we create and use energy in the most efficient way – and
how we can innovatively use our local environment to reverse carbon emissions
for decades to come. Supporting our community Amazing things happen when you #JustAddWater. As well as providing safe
and clean water to 1.7 million customers, we’ve made it our mission to support
the lives of people and the places they love for future generations. From
championing innovative partnerships with wildlife charities to reducing
pollution, we take our guardianship of the natural world very seriously. Through our community initiatives we support local projects that matter
most to our customers. Our community funds support the wellbeing of people,
improve and protect our local environment, and champion new and innovative
water-saving projects across the South West. We also support the communities we
serve with our Give an Hour employee volunteering scheme. Equality, Diversity and Inclusion We know that building a diverse,
progressive workforce is key to our future success. So we’re constantly looking
at new ways to integrate ED&I into everything we do. Our employee networks
help influence the direction of our business – and they’ve got big ambitions.
Becoming more open, inclusive and diverse is critical to our growth. After all,
bringing out the best in each other means we can make a bigger, more
sustainable impact on the South West. We’re proud to be a Disability Confident employer and
are taking action to improve how we recruit, retain, and develop disabled
people. As a member of the 30% Club, we’re committed to increasing gender
diversity in our boardrooms and across our business. We’re also helping
transform the horizons and prospects of young black people by supporting the
10,000 Black Interns initiative. Similar Customer Leakage Technician Jobs Popular with Other Job Seekers Alarm Technician South West Water Exeter (EX2), EX2 7HY £28,956 1 week ago Shelve Installers Dawlish Interaction Construction Dawlish, Devon £21 per hour 3 days ago 3.5 Tonne Driver The Sofa Delivery Company Willand, Cullompton (EX15), EX15 3FA £27,001 4 days ago Blinds and Curtains Installer Hillarys Blinds Mount Dinham, Exeter (EX1), EX1 1GN £50,000+ earnings p/a 1 week ago Sales Advisor Bloor Homes - Sales & Marketing Cockwood, Exeter (EX6), EX7 0LT Competitive 1 week ago Service Advisor (Engineering) Ernest Gordon Recruitment Exeter (EX1) £25500 - £26000 per annum + + 24 days holiday + Flexitime + benefits 3 weeks ago Milk Tanker Driver Gregory Distribution North Tawton, Devon, EX20 2EB £15.87 - £18.12 per hour + Plus excellent benefits. 1 week ago Van Driver Gap Personnel - Exeter Cat & Fiddle Park, Exeter (EX5), EX5 £12.71 - 12.71 per hour 3 days ago Industrial Door Engineer Highgrove Recruitment Group Limited Devon From £35,000 to £45,000 per annum 5 days ago Supervisor Ernest Jones Exeter (EX4), EX4 3ED Competitive salary plus bonuses, benefits & staff discount 1 week ago Engineering jobs Engineering jobs in Devon Water jobs Water jobs in Devon Jobs in Devon Get hired. Find success. Totaljobs Jobseekers Recruiters Download The Stepstone Group UK Ltd © 2026