Customer Liaison Coordinator - EV Battery Solutions

We are looking for a Customer Liaison Coordinator to work within our fast growing EV business. Initially supporting one of our largest EV battery customers this role will eventually cover a number of key customers of the business. The role is one of communication being key to both our external customers and internal departments and therefore the successful candidate will be at the centre of making the communications successful. This will involve managing replacement battery orders from dealer acknowledgement through to delivery, coordinating outbound and return transport, invoicing, KPI reporting, and handling customer communications at both dealer and head-office level.

You will act as the voice of our customers; those being the garages, dealers, customer warehouses, regional sales & service departments and the ultimate OEM customer, ensuring a high level of service, clear communication, and prompt escalation of issues where required.

Candidates should have strong coordination, customer service, and problem-solving skills, ideally with experience in logistics, automotive, or supply chain operations or similar.

Working hours are: Monday to Thursday 08:00-16:30, and Friday 08:00 – 13:30

Key Responsibilities

• Ensure that the business has acknowledged the battery replacement orders received from dealers in a timely and professional manner.
• Ensure that the business has communicate planned EV battery delivery dates to dealers and provide updates where required.
• Liaise with transport coordinators to ensure outbound shipments are booked and delivered as scheduled.
• Ensure that the business has monitored and chased the availability of faulty batteries for return collection from dealers.
• Ensure that the business has coordinated the return transport of faulty batteries back to the facility in collaboration with transport coordinators.
• Ensure that the business has raised and process customer invoices accurately and within agreed timelines.
• Act as the main day-to-day contact for one of the company’s largest EV battery customers. Over time this role will expand to being the voice for multiple customers.
• Provide high-level communication to the main customer account, including service updates, operational summaries, and KPI reporting.
• Track order status, collections, deliveries, returns, and open issues to ensure service targets are met.
• Investigate service issues, troubleshoot operational problems, and escalate risks or delays to management where necessary.
• Work closely with internal teams including logistics, transport, operations, finance, and management to ensure smooth execution of customer requirements.
• Maintain accurate records and ensure all customer interactions, shipment details, and actions are documented clearly.

Skills / Experience:

• Previous experience in a customer liaison, customer service, logistics coordination, supply chain, or account support role is essential.
• Strong organisational skills with the ability to manage multiple priorities and deadlines.
• Excellent written and verbal communication skills.
• Experience coordinating transport, deliveries, or returns is desirable.
• Comfortable working with KPIs, reporting, and customer updates.
• Strong problem-solving skills with the ability to troubleshoot issues and escalate appropriately.
• High attention to detail and accuracy, particularly in order handling and invoicing.
• Ability to build strong working relationships with customers, dealers, and internal teams.
• Proficient in Microsoft Office, particularly Excel, Outlook, and reporting tools.
• Experience in automotive, EV, battery, aftermarket, or manufacturing environments would be an advantage.

Personal Attributes

• Customer-focused and professional
• Calm under pressure
• Proactive and solutions-oriented
• Strong follow-up and ownership mindset
• Able to communicate confidently with stakeholders at different levels
• Team player with a collaborative approach

• Employee Assistance Program / Counselling
• On-site parking
• Training and development
• Company workwear provided
• Gym discount
• Free tea / coffee
• 1:30pm finish on Fridays
• Holidays 24 days + 8 bank holidays (FTE, pro-rated)
• Quarterly bonus scheme
• Specsavers vouchers