Customer Liaison Officer

Job Opportunity: Customer Liaison Officer

Location: Staines

Hours: Monday – Friday, 37.5 hours per week

Package: £27,000

About the Role: As a Customer Liaison Officer you will provide administrative and logistical support for company processes, ensuring high-quality service and efficiency that exceeds customer and internal expectations.

Key Responsibilities:

• Coordinate and book assessment visits.
• Act as liaison between customers, assessment managers, and technical experts.
• Handle pre- and post-visit documentation.
• Manage hotel and travel bookings.
• Serve as a point of contact for customers and external inquiries.
• Monitor and resolve any issues
• Maintain accurate internal records and databases.
• Attend customer meetings (onsite/remote) for account management.
• Support internal/external meetings, conferences, and training.

Requirements:

• Strong administrative and organisational skills.
• Experience in coordinating logistics (e.g., travel, meetings, documentation).
• Ability to manage multiple tasks efficiently and meet KPIs.
• Experience in customer service or client-facing roles.
• IT Literate

Benefits:

• 25 days holidays plus bank holidays
• Auto enrolment pension
• Life assurance x3 salary
• Flexible benefits such as cycle to work scheme, season ticket loan, gym discount, study support (after 6 months)
• 2 days hybrid working after 6 months