Customer Liaison Officer

Temporary Customer Liaison Officer

Location: Crewe/Chester/Stoke areas
Contract: Temporary (initial 4 weeks, with potential to extend)
Hours: Monday-Friday, 8:00am-4:30pm
Rate: Flexible - dependent on experience

The Role

An exciting opportunity has arisen for an experienced Customer Liaison Officer to support projects across the Crewe area. This role is initially offered on a 4 week temporary basis, with the possibility of extension.

You will play a key role in resident engagement, acting as the main point of contact between customers, residents, and project teams to ensure works are delivered smoothly and professionally.

The role will require travel between sites; candidates must have access to their own vehicle. Mileage expenses can be claimed.

Key Responsibilities

As a Customer Liaison Officer, your duties will include:

Leading resident and community engagement activities and building strong local relationships

Communicating clearly with residents about upcoming works, timelines, and expectations

Acting as the main point of contact for resident enquiries, concerns, and feedback

Coordinating access arrangements to support project delivery

Resolving access or resident-related issues promptly, escalating where appropriate

Maintaining accurate records of communications, access agreements, and issue resolution

Essential Requirements

Previous experience in a face-to-face customer service role

Ability to handle sensitive situations with professionalism and empathy

Strong communication, resilience, and negotiation skills

Proficient in Microsoft Office

Full UK driving licence and access to a vehicle

Desirable Experience

Previous experience in a Customer Liaison Officer / Tenant Liaison Officer / Resident Liaison Officer role

Experience working within the social housing sector

What's on Offer

Competitive pay, dependent on experience

Mileage expenses for business travel

Opportunity to work on meaningful community-focused projects

Potential for contract extension or permanent employment

If you're an experienced Customer Liaison Officer looking for a short-term opportunity with longer-term potential, we'd love to hear from you. Please apply with your up-to-date CV or call Jess on (phone number removed)
Only candidates based in UK and eligible to work in UK are allowed