Customer Manager

Job Description

Customer Manager

London

Full time

Why join Rolls-Royce?

At Rolls-Royce we are proud to be a business that has truly helped to shape the modern world and are committed to always being a force for progress; powering, protecting, and connecting people everywhere.

By joining Rolls-Royce, you'll have the opportunity to work on world-class solutions, supported by a culture that believes individuality is our greatest strength, and all perspectives, experiences and backgrounds help us innovate and enable our high-performance culture.

Position Summary

Rolls-Royce & Partners Finance Limited (“RRPF”) is an engine leasing company with the largest global portfolio of Rolls-Royce and IAE V2500-A5 engines, providing medium- and long-term leasing solutions for spare engines. We support over 50 customers worldwide with a portfolio of over 420 engines. An opportunity has become available for a Customer Manager (Sales & Business Analyst) to join our team in London.

This role combines customer-facing commercial responsibility with analytical problem-solving, acting as a bridge between customers and internal digital teams. The Customer Manager ensures operational needs are translated into scalable digital solutions that deliver measurable value

What you will be doing:

• Own customer relationships from pre-sales through delivery and renewal.
• Translate customer operational needs into digital and data requirements.
• Support sales pipeline development, proposals, and contract negotiations.
• Analyse customer data, usage patterns, and ROI to drive upsell opportunities.
• Coordinate with delivery and product teams to ensure customer success.
• Maintain deep understanding of aviation operations and records workflows.

Position qualifications:

• Degree in Engineering, Business, Economics, Aviation, or related field
• Experience in customer management, business analysis, or solution sales
• Ability to translate operational needs into structured requirements
• Commercial awareness and analytical capability
• Strong communication and stakeholder management skills

Preferred requirements:

• Experience in aviation, leasing, or aerospace environments
• Familiarity with digital products or data platforms
• Experience supporting proposals and contract negotiations
• Strong data analysis and reporting skills
• Comfort working across product, delivery, and sales teams

Regional Benefits

• Generous Annual Leave
• Retirement Savings through the Rolls-Royce Retirement Savings Trust
• Group Life Assurance provides for a lump sum benefit if you die whilst employed by Rolls-Royce
• Group Income Protection provides an income in the event that you are unable to work due to illness or injury
• Your Shares: Matched is a simple way to own Rolls-Royce shares and invest in our future, together. Buy one share, get one free! Rolls-Royce | Your Shares: Matched
• Digital GP provides a convenient way for you to access GP consultations

Our vision is to ensure that the excellence and ingenuity that shaped our history continues into our future. Our multi-year transformation programme aims to turn Rolls-Royce into a high-performing, competitive, resilient, and growing company. Join us, and it can be your future vision too.

Rolls-Royce are committed to being a respectful, inclusive, and non-discriminatory workplace where individuality is valued, diverse perspectives fuel innovation, and everyone can thrive.

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Please be aware that the priority will be given to employees identified as being at high risk. The professional level and salary of the position will be dependent on the skills and experience of the successful candidate but is anticipated to  

This job is advertised at the grades shown, and this is the desired operating level for this role. We encourage applications from candidates with relevant experience from any grade. 

It is advised that you inform your current manager of your application for this role.   

Closing Date:16.05.2026

As part of our selection process, candidates in certain locations may be asked to complete an online assessment, which can include cognitive and behavioural aptitude testing relevant to the role. If required, full instructions for the next steps will be provided.

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