Customer Onboarding Manager

BigChange is a leading Field Service Management Software Provider based in Thorpe Park, Leeds. We are currently seeking a Customer Onboarding Manager to join our talented team. As a Customer Onboarding Manager, you will play a crucial role in ensuring a smooth transition for our customers from sales to operations. Your responsibilities will include overseeing the implementation of onboarding projects, delivering project management and training to new and existing clients. To be successful in this role, you should be inquisitive and have a strong desire to learn about our core product functionality and service offering. You should also have experience in project management and be technically adept. Strong problem-solving and analytical skills are essential, along with excellent attention to detail and the ability to work independently and manage multiple priorities. At BigChange, we value proactive team players who have exceptional communication skills, both written and verbal. In this role, you will need to effectively manage objections and customer expectations, as well as deliver through change. Experience in a customer-facing training capacity is highly desirable. Joining BigChange means being part of a tech organization where your voice is heard and your involvement truly matters. As you start your journey with us, we will provide you with comprehensive training and development opportunities to support your career growth.

Project management experience - Ability to manage objections and customer expectations - Ability to deliver through change - Track record of delivering against targets - Experience in a training capacity, ideally customer-facing - Technically adept - Strong problem-solving and analytical skills - Excellent attention to detail - Ability to work independently and manage multiple priorities - Self-motivated with the ability to handle a stretching and changeable workload - Proactive team player - Exceptional communication skills, both written and verbal

• 27 days annual leave, increasing by a day per completed years service up to a maximum of 30 days.
• An additional 4 gifted BigRecharge days, allocated once a quarter where we all take a paid day off to focus on our wellbeing.
• Enhanced family friendly policies from day one of employment with a £200 gift from BigChange on the arrival of a new baby.
• Health care cash plan.
• Income protection and life cover.
• Company events.
• Gym or zwift membership contributions.

BigChange is an equal opportunity employer. We celebrate differences and support diversity, thriving on it to improve the lives of our BigChangers, our product, and our community.

If you would like to be part of a talented team where your voice is heard and your involvement matters, please join us.

We are also proud to be a Disability Confident employer: we understand that the application and traditional interview process does not work for everyone. If you need us to make any adjustments or changes to our existing process, please let us know in your application. Examples of adjustments may include providing application information in different formats, allowing additional time for any tests, providing a copy of interview questions prior to interview; or, conducting interviews remotely or in-person. This list is not exhaustive, and we are open to exploring any reasonable adjustments that may be necessary. If you have a disability and meet all the essential requirements for the role you have applied for, you will be guaranteed an interview.