Customer Operations Administrator

ACCA is committed to a workplace culture which is inclusive, diverse, human and connected.

We welcome applications from candidates who meet some but not all of the criteria listed below.

We’re currently looking for a Customer Operations Administrator on a full-time, permanent contract basis. This position sits within the Student Support team, based in our Glasgow office.

The Customer Operations Administrator’s role is to provide administrative support to ACCA's customers through Key processes; whilst ensuring the highest standards of quality and compliance are met.

The job

Reporting to the Customer Operations Team Manager on a day to day basis, you’ll be involved in the following:

• Responsible for the delivery of student-related processes ensuring all internal/external SLAs are achieved
• Handle all queries relating to our student's journey to affiliate status
• Ensure all actions carried out in line with ACCA's standard processes and policy
• Demonstrate an understanding of up-to-date procedural and policy knowledge
• Actively participate in the delivery of continuous improvement, working collaboratively with colleagues across the Customer Service directorate
• General ad-hoc duties as requested by the Team Manager
• Show an interest and understanding of customers’ needs, with a view to continually searching for ways to improve the customer experience.

The person

We’re looking for someone who:

• Excellent customer service skills
• Ability to understand customer needs and provide the correct solution
• Excellent organisational / planning skills,
• High level of interpersonal skills and an ability to communicate (Written and Verbally) professionally across the internal and external stakeholder groups
• Strong attention to detail and ability to manage own workload
• Strong confidence using Microsoft packages, i.e Word and Excel

Our Benefits

We strive to create an environment where you can prioritise your wellbeing and so have designed our benefits to give you the flexibility and power to do so. Our core benefits include private healthcare, life assurance and income protection as well as a fantastic defined contribution pension scheme.

We provide an employee assistance programme and are proud to offer a financial wellbeing tool called Nudge, to our employees.

Our flexible benefits platform gives you the power to customise your benefit plan to suit your needs, you can choose to add a number of benefits including extra holidays, PMI family cover, cycle to work, Travel and Gym loans and more! You can also enjoy exclusive access to our discount site and wellbeing centre platform.

We are committed to equal opportunities across our recruitment activities and have a real commitment to ensuring the inclusion and well-being of all employees. We have a blended approach to working to support our employees to balance the needs of their job with other aspects of their life.

Interested in this role? Please click to submit your application.