Customer Operations Administrator (FTC Until November 2026)

We are currently seeking a Customer Operations Advisor to join one of the UK’s largest business groups. This is a fixed-term contract position to provide maternity cover, with the contract expected to run until November 2026.

Are you a great communicator with a sharp eye for detail and a can-do attitude? Looking to kick-start your career in a friendly, fast-paced environment where no two days are the same? We have got just the role for you!

Why Join Logistics UK?

Logistics UK, formerly the Freight Transport Association is one of the biggest business groups in the UK, representing the entire industry with members from the road, rail, sea, and air industries, as well as the buyers of freight services such as retailers and manufacturers whose businesses depend on the efficient movement of goods.

An effective supply chain is vital to Keep Britain Trading, directly impacting over 7 million people employed in making, selling and moving the goods that affect everyone everywhere. With Brexit, technology and other disruptive forces driving changes in the way goods move across borders and through the supply chain, logistics has never been more important to UK PLC.

Key Responsibilities

• Accurately entering and updating member data across our systems.
• Communicating with members via phone and email, you will be their go-to for queries and support.
• Troubleshooting issues and helping members find the right solutions.
• Using CRM systems to manage and track interactions.
• Assisting with day-to-day administrative tasks and keeping operations running smoothly.

• Strong written and verbal communication skills.
• IT literate, comfortable using Microsoft Word, Excel, Outlook, etc.
• A great eye for detail, you will be handling important info, so accuracy is key.
• A team player who is proactive.
• No experience needed — just a willingness to learn and grow!

We value our employees and offer a wide range of benefits recognising that no two employees are the same – everyone has different preferences and needs that change over time.

• 25 days of annual leave plus bank holidays
• Christmas Working Arrangement for extra days off during the festive period
• Health Cash Plan for all employees and Private Medical Insurance for managers
• Employee Assistance Programme and Mental Health First Aiders
• Enhanced Family Leave policy
• Flexible and remote working arrangements
• Two paid days off per year for charity or volunteering work
• Various learning and development opportunities
• Range of pension schemes
• Award scheme to recognise outstanding employees
• Life Assurance Scheme for peace of mind