Customer Operations Coordinator

A respected, family run business is seeking an astute, organised and proactive Customer Operations Coordinator to join their growing team.

This is a key hire within a close knit, values-led company where customer service and operational efficiency go hand in hand. You'll play a vital role in delivering great customer experiences while keeping systems, service and operations running smoothly behind the scenes.

If you're confident on the phone, naturally systems minded, and take pride in staying one step ahead, this could be your ideal next step.

About the role

You'll be the go to person for ensuring everything flows seamlessly from customer enquiry through to machinery delivery. Sitting between sales, logistics and finance, you'll keep systems updated, customers informed, and any issues followed through with ownership and care.

As the Customer Operations Coordinator you will be responsible for:

• Making friendly, proactive calls to customers to check ongoing satisfaction
• Arranging deliveries with customers and transport companies
• Responding to incoming calls and emails with a customer-first approach
• Keeping CRM & ERP systems fully up to date with accurate information
• Supporting sales and logistics teams with order tracking and reporting
• Helping identify small process improvements as the business grows
• Logging and following up on operational issues or changes
• Supporting the finance team with any data entry

This is a hands on role with many small plates to spin, ideal for someone used to the variety of an SME environment. While machinery transport is part of the job, the focus is broader. It's about service, systems and operational follow through.

Skills, attributes and experience required for the Customer Operations Coordinator:

• Are sharp, naturally organised and take ownership of problems
• Have experience in a busy customer operations or admin role
• Have excellent MS Office skills (especially Excel), and are confident using ERP/CRM or similar systems
• Enjoy spotting ways to improve how things work day to day
• Can stay calm, clear and personable when things get busy

What's in it for you

• A starting salary of £35,000 to £45,000 depending on experience
• Discretionary bonus scheme and in addition a profit share bonus scheme (after one full year of service)
• Weekly company performance meetings
• On-site parking
• Supportive, respectful environment with strong values and genuine team spirit
• Lovely modern offices, great facilities, plenty of food and a great coffee machine
• Office-based role: Monday to Friday, 8:00am to 5:00pm (1 hour lunch break)
• 20 days holiday plus bank holidays, with the option to purchase extra days each year with the cost spread across monthly salary