Customer Operations Executive

Customer Operations Executive

Up to £35,000 Depending on experience )

London

The Company

A value-driven, category leading FMCG brand. This business is continually striving to share their progress, both through major retail partnerships and a strong online presence. Founder led with a strong social media presence, this is the chance to become part of their mission, as well as developing your own skillset.

What’s on offer

• Brand new office and central location
• Flexible start time between 8.30am and 9.30am
• As many free products as you can consume
• Share options & chance to grow with the brand

What will you do

• Ownership of customer service tickets and be the first point of contact
• Monitor 3PL warehouse and logistics partners to ensure OTIF delivery of orders
• Work with hauliers and couriers to ensure cost are kept to a minimum
• Handling returns and dealing with any issues with retailer orders
• Order processing and checking stock availability
• Work along side supply chain team to ensure accurate inventory data

What do you need

• Happy to be on site 5 days a week
• Operations or logistics experience within a consumer goods brand
• Experience managing order fulfilment for B2B accounts ideally retailers
• Previously dealt with and managed 3PL partners

Job Number 9211