Customer Operations Manager

Lead regional installations, drive quality, and enhance customer satisfaction. Manage project teams, improve processes, and build strong client relationships.

Client Details

Our client is a long-established UK manufacturer known for producing high-quality fitted products for the residential construction sector. With a strong reputation across both public and private development markets, they work in partnership with national housebuilders to deliver tailored solutions from design through to installation. The business prides itself on its customer-centric approach, technical expertise, and commitment to continuous improvement, with a collaborative and down-to-earth culture at its core.

Description

Are you an experienced operational leader with a background in managing complex product installations across multiple sites? This is a fantastic opportunity to join a well-established manufacturing business that designs, builds, and installs quality fitted products for the B2B market, including national housebuilders and construction clients.

We're looking for a Regional Operations Manager to take ownership of installation delivery across the Midlands and South West. You'll be managing a team of Project Managers and working closely with sub-contractors to ensure top-tier customer service, technical excellence, and seamless delivery - right first time.

• Leading and coaching a team of Project Managers to ensure high standards in installation performance, health & safety, and customer satisfaction
• Overseeing the installation of high-spec, multi-component products (e.g., 80-90 individual items per install) on private residential developments
• Building trusted relationships with site managers and regional GMs to manage quality and remedial works, while improving lead times and installation metrics
• Working in the field 3-5 days per week across active plots - a hands-on, visible leadership role
• Driving operational performance, process improvements, and a high-performance culture
• Playing a key role in developing commercial relationships, advising on layouts and product suitability, and contributing to sales growth through service excellence

Profile

• Strong background in installation/project/site management in a Customer focused role within a technical or product-based B2B setting (e.g. kitchens, bathrooms, interiors, glass, flooring, boilers)
• A practical understanding of what it takes to deliver complex, multi-part installations at scale
• Proven leadership experience - able to coach, develop and inspire teams of Project Managers and subcontractors
• Exceptional customer focus and stakeholder management skills
• Technically minded, comfortable interpreting plans, solving issues on-site, and providing guidance to clients
• Experience managing performance via KPIs, ensuring quality and efficiency
• Based in the Midlands, with willingness to travel across your region and occasionally to HQ (once/twice a month)

Job Offer

• Salary of £55,000 - £60,000
• Home based contract
• Car allowance (£8-9k), mobile phone, laptop
• 25 days holiday + bank holidays
• Company pension & life insurance
• Staff discount
• Autonomy, visibility, and a real opportunity to shape your region's success

This role suits someone proactive, commercially aware, and passionate about delivering excellent customer outcomes in a fast-paced, hands-on environment. If you're excited by the idea of working for a business that manufactures its own high-quality products and values continuous improvement, we'd love to hear from you.