Customer Operations Manager

About us
Doff Portland is a leading independent UK Horticulture and Agriculture company known for its outstanding reputation and strong presence in domestic and international markets. As part of our strategic growth plan, we are rapidly expanding into new markets and territories across Europe and beyond. To support this expansion, we are currently seeking a dynamic and experienced Customer Operations Manager to join our team.

Purpose of the job
As Customer Operations Manager, you will be responsible for overseeing all aspects of order management from receipt to delivery for customer in both the UK & EU. Collaborating closely with our EU team, you will play a pivotal role in driving our growth. Key responsibilities include managing the Customer Operations team, ensuring sales support to external teams, and maintaining strong relationships with third-party logistics providers.

Key areas of responsibility:
1. Full line management of the Customer Operations team (currently 2 direct reports).
2. Managing the export process of customer orders for both UK and EU and maintain knowledge of any changes or legislative updates that may be applicable.
3. Ensuring accuracy and compliance with export processes and regulations.
4. Management of despatching and invoicing processes.
5. Setup and maintenance of new accounts incorporating pricing, product range and other details as required.
6. Maintenance of accurate records in the NAV system.
7. Proactive collaboration with third-party logistics providers to monitor performance and resolve issues.
8. Presentation of departmental metrics at management meetings.
9. Coordination with other departments to manage stock availability.
10. Provision of varied support to field-based sales teams.

To be considered for this role you will have:
Minimum of 3 years’ experience as a line manager in sales office environment.
Strong working knowledge and understanding of post Brexit trading into Europe from the UK.
Proficiency in French and/or Italian language, to communicate verbally and by email (desired but not essential)
Degree level education or proven equivalent working experience.
Excellent management and organisational skills.
Excellent written and verbal communication skills.
Proficient IT user (including Microsoft Office applications including word processing, spreadsheets, presentation, emails).
Knowledge of NAV business system (preferred but not essential).

Key behaviours required to be successful are:
Fast learner with the ability to build strong, cross-functional working relationships.
Self-motivated with a positive and dynamic work style.
Inquisitive mind with a passion for continuous improvement.
Attention to detail.
Ability to work calmly under pressure.

NO AGENCIES PLEASE