Number of Applicants
:000+
This job is no longer accepting applications.
Scroll down below to view similar jobs .
Hello, we’re Starling. We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.
This is an exciting new role within our Customer Operations Competency Team. This role will work mainly Monday - Friday but could be required to work the occasional weekend.
Closing date: Friday 24th May, 12pm.
About the role:
The Customer Operations Quality Control Lead will be responsible for additional quality control checks of agents to support technical re attainment of competence. The role will coordinate the team of Quality Control Analysts to ensure each department receives the highest standard of work from the team, delivered in a timely manner, conducting quality checks as required. In addition to this, conduct independent check the checker reviews in person and via the Quality Control Analysts to ensure calibration and consistency in measures.
The role will work with the Operations leads to support the delivery of the highest standard of service adhering to fair customer outcomes ensuring our compliance with internal and external regulation.
Key Responsibilities include:
About us:
You may be put off applying for a role because you don't tick every box. Forget that! While we can’t accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren’t sure if you're 100% there yet, get in touch anyway.We’re on a mission to radically reshape banking – and that starts with our brilliant team. Whatever came before, we’re proud to bring together people of all backgrounds and experiences who love working together to solve problems.
Starling Bank is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice. By submitting your application, you agree that Starling Bank will collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we will process, where we will process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.
This job is no longer accepting applications.
Scroll down below to view similar jobs .
Share this job with your friends
Share this job with your friends
Copyright © 2024 Grabjobs Pte.Ltd. All Rights Reserved.