Customer Outcomes Manager

A rapidly-growing personal lines insurance business based in Essex is seeking a Customer Outcomes Manager.

This is an exciting time to join the business as you will support the firm's growth while participating in the establishment of a best-in-class customer outcomes team. On a day-to-day basis, you will support the business in fulfilling its duties related to Consumer Duty.

Duties will include:

• Involvement in the production of papers for Board and Committees
• Ensuring compliance with Consumer Duty outcomes: products and services price and value, consumer understanding, FCA cross cutting rules and consumer support
• Liaising with stakeholders to gather required information
• Developing positive relationships with outsourced partners
• Working with the business to define their approach to vulnerable customers
• Working on product governance matters

For this role, you will need experience of working in an insurance business and a working knowledge of Consumer Duty.

This is a hybrid role with 1/2 days each week in the office.