Customer Quality Engineer

Customer Quality Engineer

📍 Redditch, Worcestershire 🕒 39 Hours Per Week Monday to Thursday, 4 day working week! 💰 Competitive Salary + Benefits

Are you a detail-focused Quality Engineer with a passion for solving customer issues and driving continuous improvement?

We are looking for a Customer Quality Engineer to act as the key link between our customers and manufacturing teams, ensuring quality concerns are resolved effectively and customer expectations are consistently exceeded.

Key Responsibilities

Manage customer quality concerns from initial investigation through to resolution
Lead root cause analysis and implement robust corrective actions
Coordinate containment activities and support cross-functional problem solving
Conduct internal audits and support ISO 9001 compliance
Manage ISIR inspections and PPAP submissions
Maintain Control Plans, PFMEAs and quality documentation
Analyse quality data, identify trends and report KPIs
Provide technical support to customers and internal teams
Manage IMDS data for new and existing products

What We're Looking For

✅ Experience in a Quality Engineering role within manufacturing

✅ Strong problem-solving and root cause analysis skills

✅ Knowledge of Core Quality Tools including APQP, PPAP, FMEA, MSA and SPC

✅ Internal auditing experience and understanding of ISO 9001

✅ Strong communication and customer relationship management skills

✅ Analytical, proactive and highly organised approach

If you're passionate about quality, customer satisfaction and continuous improvement, we'd love to hear from you. Apply today!

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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Only candidates based in UK and eligible to work in UK are allowed