Customer Quality Manager

Black Cat Recruitment are currently working in partnership with the CK Quality Group in Coventry on a large recruitment campaign for Europe’s leading automotive lighting manufacturer for the prestige & super-car market. 

Due to significant new investment in personnel, processes and plant throughout 2020, there are opportunities for two experienced, driven and committed Customer Quality Managers.

Primary Duties consist of:

• Cover the quality assurance role from start of serial production to end of production or supply
• Supplier Quality Assurance & Customer Liaison
• Interface with customer visits and requests on quality related issues
• Visit to customers for liaison purposes
• Monitor Customer reported performance
• End Of Line (EOL) scrap analysis, feedback to manufacturing and process engineering of any issues and corrective actions.

• Quality Training
• Identify training needs within all quality aspect of the business and develop plans for these.

• Production documentation maintenance

o Issue and update Operator instructions, Quality & Inspection Standards, Job Packs

• Deviations / Concessions (Modification permits)
• Confirm and approve / reject internal deviations.
• When required obtain customer approval.

• Rejects (Scrapped from customers)
• Ensure all internal staff aware of all non-conforming material at customers.
• Arrange collection or return.
• Investigate cause.

• Rework at customers
• Arrange, control, monitor and supervisor inspection and or rework, monitor and approve, control costs.

• Visit and monitor is required.

• Complaints
• Issue internal & external reports as required (8D, PDCA, CCAR).
• Close off all 8D’s within the specified time frame as set out by the customer
• Issue internal Quality Alerts and Care Points as required.

• Recalls & field service actions/ Warranty Claims

• Communicate with customers on all warranty related issues
• Complete investigation and issue reports/ 8D both internal and external on all issues

• Communicate with customers on all recall and field service issues, (Follow senior management guidelines).

• Metrics – report & monitor
• Daily/Weekly/Monthly End Of Line (EOL) yields
• Daily/Weekly/Monthly Firewall yields
• Monthly Customer Concerns – non-warranty returns
• Monthly Warranty returns and costs
• Monthly Quality Alerts
• Monthly 8D’s

• Continuous Improvement (Process)
• Run and support Continuous Improvement activities

• Auditing
• Support and perform internal Product, System, and Process audits where planned, report results, and close out issues.
• Support of 3rd party certification audits.

• Quality support of programme
• Review controls on the various projects and implement poke-yoke where possible.
• Support SREA’s and other customer approval / change requests
• Obtain concessions from customers for projects as and when required.