Customer Relations Advisor

• Location: Norwich (hybrid working)
• Job Type: Full-time, permanent
• Salary: £25,000 - £29,000

Join a well-established firm as a Customer Relations Advisor. This role is crucial as the first point of contact for potential clients, reflecting our clients commitment to excellence and professionalism. The firm offers a wide range of services to a diverse client base both in the UK and internationally, focusing on entrepreneurial owner-managed businesses. They are committed to training, personal growth, and career engagement within a flexible working environment.

• Allocate enquiries to the appropriate specialist based on the prospect's requirements, sector, and locality, using senior team members for more complex enquiries as needed.
• Coordinate meetings for fee earners with qualified enquiries, ensuring arrangements are handled accurately and considerately.
• Maintain timely communication with clients and prospects throughout the introductory process to ensure a smooth and professional experience.
• Provide regular feedback to colleagues on insights from inbound enquiries, including trends, discussion topics, challenges, and concerns.
• Support successful Business Development (BD) campaigns by efficiently and accurately enriching data using research and software platforms.
• Develop and maintain strong internal and external networks to enhance client and prospect experience.

• Customer service or sales experience is essential.
• Experience in understanding client/customer requirements and formulating solutions.
• Ability to build fantastic relationships with prospects and colleagues.
• Passionate about client care and an excellent communicator.
• Approachable and personable, able to adapt approach to the needs of our clients.
• Considerate and accurate in client communications and reporting.

• 25 days annual leave with the option to buy/sell up to 5 days.
• Contributory pension scheme.
• 4x life assurance.
• All employee share scheme.
• Family-friendly policies, including paid time off for dependants.
• 2 days paid for volunteering.
• Cycle to work scheme.
• Employee Assistance Programme (EAP) including shopping discounts.

Interested? Click APPLY or send your CV to .