Customer Relations Consultant

Company : Phs Group Limited

Job Type : Full Time

Caerphilly, Mid Glamorgan

Number of Applicants

000+

Let AI Supercharge Your Job Hunt!

JobCopilot scans 500,000+ company career sites daily to find jobs for you

Never miss an opportunity Save hours by auto-filling applications forms Land more interviews with tailored applications

Activate JobCopilot

Job Description - Customer Relations Consultant

About The Role
Customer Relations Consultant – Caerphilly
Full time position, excellent benefits, competitive salary with achievable OTE of £32,522.

We're seeking a skilled and enthusiastic individual to join Customer Relations Team at our Head Office in Caerphilly. As a Customer Relations Consultant, you will be part of a dynamic team working together to resolve customer cancellations efficiently. Your key responsibilities will include:

Managing a portfolio of customer cases via various channels (telephone, email, letter)
Collaborating with Telephone and Field Customer Account Managers to deliver exceptional customer service.
Ensuring first-time resolution for customer issues to meet and exceed their expectations.

Supporting the retention of business by delivering high-quality support to customers.
This opportunity offers a fantastic opportunity to make a real impact on our customers' experiences and contribute to the success the phs Group. If you're passionate about providing outstanding customer service, and have extensive Customer Relations experience, we'd love to hear from you!
Your role as a Customer Relations Consultant at phs Group:
Identify customer requirements accurately, fulfil promises of "1st time resolution", and aim to support business growth and retention.
Proactively solve problems, deliver excellent service to customers and internal stakeholders, and support with cancellations.
Successfully negotiating, and navigating any challenges, with both our customers and across the phs Group.
Consistently achieving and exceeding targets.
Proactively offer enhanced customer experiences and increase revenue by selling additional products/services.
Compile information to improve overall customer experience through feedback to the business.

In return for your commitment and expertise at phs Group you’ll benefit from:

A full-time position, working Monday to Friday.
Rewarding salary, great team and with OTE of £32,522.
Access to Virtual GP for you and your family
No weekend or evening working
Hybrid working after 6 months.
Real savings with major supermarkets and retailers through amazing employee discounts with phsPerks.com
Free Parking on-site so no parking costs
Excellent careers opportunities
23 days holiday plus bank holidays off
Other benefits such as improved parental leave, a 24-hour wellbeing helpline, cycle to work scheme, pension scheme, life assurance and more…

Apply today, with your CV, and please feel free to review our website www.phs.co.uk for further information.

phs Group was founded in 1963 and are the leading provider for Hygiene Services in the UK, Spain and Ireland. We have over 120,000 customers across 300,000 locations incorporating numerous businesses during 62 years of business.

At phs, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination.

Original job Customer Relations Consultant posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.

Auto-Apply to Similar Jobs

Share Job

Get your Resume Reviewed for Free

Automate Job Applications for Similar Jobs

Auto-Apply to Customer Relations Consultant Jobs with your AI JobCopilot

Auto-Apply with AI

Similar Customer Relations Consultant Jobs in the UK

Get your Resume Reviewed for Free

Email address

Why are you reporting this job?

I think it’s a discriminatory or offensive

I think it’s fraudulent or a scam

I think it’s trying to sell something unrelated to the job / it’s asking for money

I think it contains incorrect or broken information

Other

All Job Ads are subject to GrabJobs’s Terms of Service. We allow users to flag postings that may be in violation of those terms. Job Ads may also be flagged by GrabJobs moderation team. However, no moderation system is perfect, and flagging a posting does not ensure that it will be removed.

Setup your job alert:

Frequency

By activating job alerts, I agree to GrabJobs Terms & Privacy Policy. I can unsubscribe to job alerts anytime. Skip

Customer Relations Consultant

Job Description - Customer Relations Consultant

Similar Customer Relations Consultant Jobs in the UK

Mobile Apps