Customer Relations Manager

Customer Relationship Manager (CRM Manager)

About the role

Our client is looking for a proactive and customer-focused Customer Relationship Manager to join the Care and Resolution team in Halifax. In this role, you'll act as the main point of contact for customers, taking ownership of complex or high-impact issues and ensuring a smooth, professional experience from start to finish.

You'll play a key role in strengthening relationships, improving customer experience, and supporting retention and renewal across the business.

Key Responsibilities

Act as the main contact for customers, managing complex issues from start to finish
Coordinate with different teams to resolve customer problems efficiently
Keep customers updated and build strong, trusting relationships
Identify root causes of issues and help improve processes to prevent repeats
Support customer retention and renewal by understanding needs and risks
Ensure accurate records and high standards of communication

Key Experience & Skills

Experience in customer relationship, account management, or support roles
Strong communication skills, both written and verbal
Ability to manage complex situations and make sound decisions
Good organisation and attention to detail
Able to work across teams and influence others
Familiarity with CRM systems and problem-solving approaches

This role offers an excellent opportunity for someone looking to step into a position where they can take the next step in a leadership role, develop, and make a meaningful impact on both customer experience and business outcomes within a collaborative, customer-focused environment.

The position is Monday to Friday, 8:30am - 5:00pm, offering great hybrid flexibility, with a salary of up to £32,000.

If you're interested in learning more about this exciting opportunity, please apply today for further details!

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Only candidates based in UK and eligible to work in UK are allowed