Customer Relationship Manager

• Location: Worcester, WR3

• Salary: £40,000 plus Bonus

• Hours: Monday to Friday, 9am–5pm (fully onsite)

• Contract: Full-time, Permanent

Join our clients Luxury Care Home in Worcester, part of a larger group offering exceptional residential care across the UK. We are seeking a dynamic and personable Customer Relations Manager to enhance our team and drive occupancy at our high-end care facilities.

Day-to-day of the role:

• Manage the full admissions cycle for both permanent and respite residents.
• Build and maintain strong relationships with prospective residents, their families, and the local community.
• Promote the home through tours, events, and active community engagement.
• Effectively "sell" the home’s services and lifestyle to maintain and grow occupancy levels.
• Serve as the front-of-house ambassador, providing a warm and professional welcome to all visitors.
• Collaborate with the marketing team on various campaigns including press releases, social media management, and advertising.
• Monitor and report on occupancy trends and conversion rates to the Regional Director and Home Manager.
• Strategise with the Home Manager and Deputy Manager to enhance performance and customer satisfaction.

Required Skills & Qualifications:

• Proven experience in a customer-facing or sales role within the care sector.
• Background in front-of-house, hospitality, or private healthcare admissions is highly desirable.
• Excellent interpersonal and communication skills.
• Confidence in using social media and collaborating with marketing teams.
• Ability to work independently, be a self-starter, and shape the role.
• Passion for delivering exceptional customer service.

Benefits:

• Competitive salary of £40,000 plus bonuses

• 28 days holiday.
• Free on-site parking.
• Free DBS check.
• Blue Light Card.
• Employee Assistance Programme.
• Opportunities for career progression within a growing care group.