Customer Relationship Manager - Car Manufacturer

Please be aware that only applicants with solid experience in the car manufacturing industry will be considered.

• Responsible for supporting the planning and system construction of the company's user services, including operation service platform, user management, customer service and other products, and supporting the efficiency management of personnel and affairs for partners at all levels;
  

• Delve into the business needs of C\-end users, formulate corresponding business plans and goals, and complete various assessment data and indicators;
  

• Gain a deep understanding of retail and fleet needs, identify areas for improvement in processes and products;
  

• Enhance user retention and activity, serving the entire user lifecycle;
  

• Analyze product defects through data analysis, optimize products, and enhance user experience.
  

Requirements

• Bachelor's degree or above
  


• Excellent written and verbal communication skills.
  


• Experience in customer operation support platforms (ERP, customer service, CRM, etc.), proficient in user operations, customer service systems, and service systems; experience in OEM is desirable.
  


• Strong product owner awareness, excellent communication and coordination skills, and ability to withstand pressure (business promotion and self\-management skills;
  


• Strong data analysis skills, adept at driving business product innovation from a data perspective.