Customer Repair Administrator

Salary :

£25,000 - 26,000 yearly

Job Type : Full Time

Number of Applicants

:

000+

Job Description - Customer Repair Administrator

Working for this large, well established organisation in Waterbeach you will:

Maintain knowledge of customer specific rules/requirements for the return of repaired equipment following customs procedures where appropriate and liaising with dispatch area to achieve this.
Re-allocate customer licences for replacement items.
Maintain knowledge of customer specific rules/requirements for the handling and treatment their equipment.
Carry out functional testing of equipment after repairs are completed.
Allocate Return’s Material Authorisation (RMA) numbers for customers who wish to send faulty Products to the Repair Centre.
Unpack customer consignments of faulty Products and to ensure all the paperwork is correct.
Assess the requirement for repairs fees, based on warranty status and physical condition of equipment.
Request, pursue and process customer Purchase Orders.
Liaise with customers to report progress on repairs, discuss repair charges and pro-actively keep the customer informed.
Highlight potential problems quickly to the line manager for resolution.

Immediate start available - call Julie!

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