Customer Research & Insight Lead

Venn Group have been approached by a Housig Association and would like to introduce the following position available:

Position: Customer Research and Insight Lead

Location: Ashington (2 days per week from home)

Salary: £36,047 including car allowance

Length: Permanent

Hours: 37 per week including 1 hour lunch break per day

Key Responsibilities

• Deliver a programme of research that captures tenant views using a range of insight techniques
• Turn data into meaningful, actionable insights to support strategic planning and service improvement
• Oversee TSM and customer satisfaction survey delivery, ensuring compliance and quality
• Work closely with teams across the business to embed customer insight into decision-making
• Identify gaps in tenant understanding and lead targeted insight projects from start to finish

Essential Criteria

• Previous experiece within a Customer Liaison/Customer Engagement position
• Experience within Social Housing preferred
• Driver required

To find out more about this role or to apply please contact Simon, Adam or Molly on or alternatively reply to this email with your up-to-date CV

*Venn Group’s “Recommendation Scheme”: if you recommend a candidate who is subsequently placed by Venn Group (for a minimum of 2 weeks) you will be eligible for £50 worth of vouchers from a choice of high street organisations