Customer resolutions specialist

Pay rate: £13.85 per hour PAYE

Start: ASAP

Duration: 12 months initially

Location: Hybrid role 2 days in the office, 3 days from home (After the training period).

Quality personnel are currently looking for an experienced administrator to join a luxury automotive brand in Tongwell. The successful candidate will be investigating, finding resolution and outcome any complaints. You must execute fair, prompt and thorough investigations of written and verbal complaints adhering to the companies’ policies and procedures. You must have previous experience managing customer cases.

Key skills required

Excellent written and verbal communication skills

Great attention to detail

Ability to pick up new systems/processes confidently

Use of judgement to ensure fair and appropriate customer resolutions

Negotiation skills

Credit check and DBS check will be required for this role - this will be obtained by Quality Personnel if successful after interview stage.

Quality Personnel acting as an Employment Agency & Business (rated as one of the top 3 Agencies in Milton Keynes for the 4th year running!).

Please note due to volume of applications you will only be contacted if we are progressing your application.