Customer Responsible Charges Account Lead

Job Description

Customer Responsible Charges Account Lead

Full Time

Derby/Hybrid

What you will be doing

With the obvious current need for Rolls-Royce to safeguard it’s aftermarket revenues, we have an opportunity for a Excluded Service Billing Central Lead to join the Customer Responsible Charges (CRC) team in the Services Finance Organisation.

The CRC team manages the process of ensuring that we quickly and effectively define and recover cash owed to Rolls-Royce by our Care® customers in relation to excluded services provided during engine maintenance activities. This typically amounts to several hundred million dollars each year.

You will have a unique opportunity to gain a breadth of experience and knowledge of the way we interact with our customers and our global maintenance network. You will have regular interaction with the Customer Regional Teams, the Services Organisation, the Finance Organisation and ultimately, with our Customers themselves. You will report to the Head of Excluded Services Billing within Services Finance.

Given the current focus on Free Cash Flow in the company, the CRC team is enjoying a particularly high profile within the Finance, Services and Commercial functions. As such, this role presents an excellent opportunity for a dynamic, driven individual who is looking to enhance their reputation in the company.

Responsibilities

• Assessing maintenance base charges to Rolls-Royce and calculating CRC charges based on Operator contract understanding.
• Liaising with the maintenance network to secure appropriate supporting evidence to substantiate the CRC charges.
• Liaising with the Customer and Commercial teams to engage the Operators, answer any queries and ultimately agree the CRC charges.
• Instructing the EFSC to raise CRC invoices and ensuring they are provided to the Operator.
• Working with the wider CRC team and the Services and Customer functions to define, agree and implement process improvements to improve process turnaround time and increase cash recovery.

Why Rolls-Royce?

Work with us and we’ll welcome you into a culture of caring and belonging where you can be yourself. We will listen first, embrace feedback and act with integrity. We will invest in your continuous learning and development, and make sure you have access to a wide breadth and depth of opportunities to grow your career and make a difference.

We offer excellent development, a competitive salary, and exceptional benefits. These include bonus, employee support assistance and employee discounts.

Hybrid working is a way in which our people can balance their time between the office, home, or another remote location.  It’s a locally managed and flexed informal discretionary arrangement.  As a minimum we’re all expected to attend the workplace for collaboration and other specific reasons, frequency will depend on business needs, nature of role, what works for the team and for the individual. Discover more on our GBS Service Portal about hybrid working.

Who we’re looking for

Being a part of Rolls-Royce you’ll know we put safety first, do the right thing, keep it simple and make a difference.  These principles form our behaviours. They are an essential component of our assessment process and are fundamental qualities that we seek for all roles.

• Degree qualified or equivalent and be able to work under your own initiative and possess strong analytical and project management skills.
• An effective problem solver who is able to act decisively to define solutions and feel comfortable dealing with significant levels of ambiguity.
• A sense of business acumen is required together with good judgement, as the role requires the ability to cope with high levels of ambiguity in the Customer space.
• The role will involve frequent communication and collaboration with our Operator base, our internal Customer facing teams, our MRO supply chain and with our external Customers. As such, extremely strong interpersonal, communication and negotiation skills are required, along with high levels of tact and the ability to operate with firm resolve.

Regional Benefits:

• Generous Annual Leave
• Retirement Savings through the Rolls-Royce Retirement Savings Trust
• Group Life Assurance provides for a lump sum benefit if you die whilst employed by Rolls-Royce
• Group Income Protection provides an income in the event that you are unable to work due to illness or injury
• Your Shares: Matched is a simple way to own Rolls-Royce shares and invest in our future, together. Buy one share, get one free! Rolls-Royce | Your Shares: Matched
• Digital GP provides a convenient way for you to access GP consultations

Our vision is to ensure that the excellence and ingenuity that shaped our history continues into our future. Our multi-year transformation programme aims to turn Rolls-Royce into a high-performing, competitive, resilient and growing company. Join us, and it can be your future vision too.

Rolls-Royce are committed to being a respectful, inclusive, and non-discriminatory workplace where individuality is valued, diverse perspectives fuel innovation, and everyone can thrive.

Please be aware that the priority will be given to employees identified as being at high risk. The professional level and salary of the position will be dependent on the skills and experience of the successful candidate but is anticipated to SNBG 7-9

This job is advertised at the grades shown, and this is the desired operating level for this role. We encourage applications from candidates with relevant experience from any grade.

Grade: SNBG 7-9

People Leader: Scott Thomson

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