Customer Retention Coordinator

Customer Retention Coordinator
Salary: £28,500 per annum.
Monday

Friday, office hours. No weekends.
Kettering. Office based.
Permanent
Match Recruitment are recruiting on behalf of their client based in Kettering. Our client has a global brand, a world class reputation and even product placement in Blockbuster films!
Alongside our clients product, they sell a subscription service which their customers will sign up to and pay monthly. The purpose of your role is supporting our clients Software Subscription customer base of over 12,000 with a focus on maximising retention of customers.
In our clients own words:
This will involve a high volume of calls (inbound and outbound), handling difficult conversations with customers, trying to retain customers and payments for the software. The ideal candidate will be a focused individual, with good organisational and prioritising skills with the ability to report back to the business.
Responsibilities and duties of Customer Retention Coordinator:
You will aim to deliver a robust retention program monitored on a monthly basis in line with corporate expectations
Look to resolve any complaints in a customer focused manner
Outbound and Inbound communication & initiatives relating specifically to retention activity and direct customer contact
Engaging key stakeholders in growth and retention initiatives
Working with, and coordinating, the field based support managers in retention support & training requirements
Creation and distribution of thorough and precise reporting as it relates to: Retention, Churn & Cancelations of customer base across all products
Involved in setting annual operating plan focussing on new subscriptions & cancels
Coordination and implementation of End of Update strategies
Participation in business group level planning workshops
Participation will be required in project groups relating to software/diagnostic platforms
Creating and maintaining thorough procedure documents
Accurately recording all customer interactions on companys CRM system.
Please apply today to learn more and be considered and shortlisted.
Match Recruitment Ltd is a Recruitment Agency and Employment Business and REC Corporate member based in Wellingborough and operating across Northamptonshire and nearby areas. If you havent received contact within 72 hours, please consider yourself unsuccessful on this occasion. Please dont be despondent and feel free to apply to future job adverts.

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