Customer Retentions Advisor

Job Title: Customer Retention's Advisor

Location: Manchester, M2

Salary: £24,500+ (OTE up to £30,000 - £32,000 with commission)

About Us: Join our dynamic team as a Retention's Advisor, where your primary responsibility will be the sale and renewal of motor-related products directly to consumers. You will be representing globally recognised automotive brands, large vehicle retailer groups, and high-profile insurers.

Key Responsibilities:

• Make outbound and receive inbound telephone calls on assigned campaigns.
• Ensure all customer interactions comply with regulatory rules, including GDPR and Consumer Duty.
• Consistently achieve performance targets (calls, contacts, sales, cancellation rates, compliance measures).
• Maintain adherence to schedules and engage in off-phone activities (meetings, training).
• Share successful sales techniques with colleagues to drive improved results.
• Comply with company procedures, policies, and regulations.
• Complete mandatory and job-specific training requirements.
• Participate in Continuing Professional Development (CPD) and log hours in Workday.
• Engage in fitness and proprietary and Performance Review processes.

Qualifications:

• Minimum of 5 GCSEs (or equivalent) at grade C or above, including English Language.
• At least one year of telephone-based sales or customer service experience in a target-driven, regulated environment.
• Experience working with high-profile client brands (preferred).
• Experience in financial services or other regulated environments (preferred).
• Experience selling on a non-advised basis (preferred).

Skills and Competencies:

• Excellent verbal communication skills.
• Ability to listen to and identify customer needs.
• Friendly, patient, and empathetic telephone manner.
• Consultative selling approach.
• Consistent production of accurate, high-quality work.
• Drive for continuous personal development.
• Adherence to regulatory requirements.

Core Competencies:

• Results Driven: Energetic, determined, and proactive in achieving objectives.
• Adaptable & Open to Change: Flexible and supportive of continuous improvement.
• Relationship Management & Customer Focus: Strong customer relationships and commitment to service excellence.
• Risk Management: Proactive in identifying and mitigating risks.
• Collaboration: Respectful, communicative, and supportive team player.
• Continuing Professional Development: Keeps up to date with regulatory and professional changes.

Values:

• Excellence, Innovation, Integrity, Responsibility, Inclusion, and Teamwork.

If you are passionate about delivering an unbeatable customer experience and thrive in a fast-paced, target-driven environment, we would love to hear from you!

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.