Customer Sales Advisor

Customer Service Sales Advisor

Be the Voice Our Customers Love!

Location: Larbert, Falkirk

Full-Time, Permanent | Onsite

Monday to Sunday between 8am - 9pm, 5 days per week

Why You’ll Love Working With Us

We believe in making work enjoyable and rewarding. Here’s why you’ll love being part of our team:

• Competitive Pay: Start with a basic salary of £25,480, and with targets met. Your hard work pays off!
• Career Progression: We’re big on promoting from within, offering countless opportunities to advance and grow your career.
• Exclusive Perks: Enjoy fantastic discounts on our incredible range of products.
• Supportive Team Culture: Work with a fun, close-knit team that feels like family.
• Well-being Focus: Prioritize your work-life balance with our supportive environment and resources to help you thrive.

What You'll Be Doing

As a Customer Service Advisor, you’ll play a vital role in ensuring our customers feel valued and supported. Your key responsibilities include:

• Building Relationships: Engage with customers, creating meaningful connections that make every interaction feel personal and genuine.
• Upselling: Introduce customers to products and services they’ll love, tailoring your suggestions to meet their needs.
• Retention: Use your excellent people skills to retain customers who may be considering leaving, ensuring they stay loyal and happy.
• Problem Solving: Resolve customer queries and concerns with confidence, turning challenges into positive outcomes.

What We’re Looking For

To shine in this role, you’ll need:

• A warm and welcoming personality that customers will connect with instantly.
• A natural flair for sales and upselling, turning conversations into opportunities.
• Strong problem-solving skills to handle challenges with ease.
• A clear, confident, and friendly voice that builds trust and rapport.

This is more than just a job - it’s a chance to be part of a supportive team where your skills and personality will be truly valued.